Just bought a new PS 3423 Auto scope,installed the software and i am getting a error # 3 in the help-about file. please help. Scope software installed on a new Dell Inspirion 6000 laptop with 1.3 GHZ processor 512 M memory,60 gb harddrive. Message states "Picoscope could not open the following product (Picoscope 3000). when you click "OK", the Picoscope window actually opens. Release 5.12.7,USB version: 0.0,Hardware version: 0, Serial Number: n/a, Calibration date: n/a,Error code: 3, picopp.sys version: 0.0. Also channels c and d not present.