Problems with picoscope SW

arielmedina · Post by **arielmedina** » Tue Jun 21, 2005 1:59 pm

Hi,

I was using a 3205 with 5.11.8 version under both W98 and XP.
When I open a ruler video problems starts to appear: The line trace of the ruler changes, the colours of channel are lost and turned to black, The tool bar of windows change to hiden aspect and in general the system is very unstable so is very difficult and slow to work under these conditions.
Could you advise some to solve this problem?
I found the same behaviour in several machines, laptops and desktop and whit USB 2.0 and 1.1. Also appears prblems when I add a higher number of samples per scope trace.

Best regards

Ariel Medina

Sarah · Post by **Sarah** » Wed Jun 22, 2005 9:19 am

Hi

Thank you for your post.

This was a software bug - we have since fixed this and if you use version 5.12.7 from our website then you should not see this problem again.

Hope this helps

Best Regards

arielmedina · Post by **arielmedina** » Wed Jun 22, 2005 11:38 am

Thank you Sarah

IÂ´ll download this version and then I going to report you the results.

Best regards,

Ariel.

Sarah wrote:Hi

Thank you for your post.

This was a software bug - we have since fixed this and if you use version 5.12.7 from our website then you should not see this problem again.

Hope this helps

Best Regards

arielmedina · Post by **arielmedina** » Wed Jul 20, 2005 12:11 pm

Hi,

I was using the new version and I can see that it works very well. So, if I increase the maximun samples per scope trace, up to 800000 or 1x10 6, and then I use COPY AS TEXT function the PSW crash and gives this message:
PSW32 provocÃ³ un error de pÃ¡gina no vÃ¡lida en el
mÃ³dulo PSW32.EXE de 017f:0040708e.
Registros:
EAX=005ba000 CS=017f EIP=0040708e EFLGS=00010202
EBX=006ef954 SS=0187 ESP=006ef204 EBP=006ef208
ECX=006ef283 DS=0187 ESI=fffff081 FS=19ef
EDX=00000031 ES=0187 EDI=006ef8e4 GS=0000
Bytes en CS:EIP:
,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x
Volcado de pila:
,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x

Could you any advise to solve it?

Thank you.

Ariel

arielmedina wrote:Thank you Sarah

IÂ´ll download this version and then I going to report you the results.

Best regards,

Ariel.

Sarah wrote:Hi

Thank you for your post.

This was a software bug - we have since fixed this and if you use version 5.12.7 from our website then you should not see this problem again.

Hope this helps

Best Regards

Sarah · Post by **Sarah** » Thu Jul 21, 2005 8:26 am

Hi

Thank you foryour post.

I will need to pass this on to our software department for them to look into as I do not know myself why this might be happening.

Does it only happen with this number of samples? Does it happen every time you copy to text?

Best Regards

arielmedina · Post by **arielmedina** » Thu Jul 21, 2005 6:04 pm

Hi,
Thank you foryour post.

No, It only happen with a number higher than about 700000.

Ariel.

Sarah wrote:Hi

Thank you foryour post.

I will need to pass this on to our software department for them to look into as I do not know myself why this might be happening.

Does it only happen with this number of samples? Does it happen every time you copy to text?

Best Regards

Sarah · Post by **Sarah** » Fri Jul 22, 2005 1:37 pm

Hi

Thank you for your post.

The 3205 has a buffer of 512k and so 700000 is exceeding that limit. This might be why it is crashing. The maximum number you can realistically put in is 512000.

Best Regards

arielmedina · Post by **arielmedina** » Fri Jul 22, 2005 3:24 pm

OK.

Thank you for your assistance.

Best Regards

Ariel

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