Forum for discussing PicoScope version 6 (non-automotive version)
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We have a PicoScope 4423-19 and are trying to use it with the Windows Software PicoScope 6. When going to connect to the device we get a red exclamation mark that says,
The selected device is not supported by this version of PicoScope 6.
We are using software version 188.8.131.52 on Windows 7 operating system.
I have read the forums and it appears that it should work by reading topic14139.html?hilit=4423#p41311
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The 4423-19 is not a standard 4423 scope and as such is not able to work with the standard software. It should have been supplied with the correct software.
Please contact firstname.lastname@example.org for further assistance
Technical Support Manager
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Would you consider trading your scope for a 3424 scope. I'm trying to get my scope to work with the automotive
software but I'ts not happening..
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The 3424 model is not automotive scope and hence will not work with Picoscope automotive versions of the software.
You can use the main test and measurement version - picoscope 6 with this scope - https://www.picotech.com/downloads/_lightbox/PicoScope6
PS - Standard Automotive models (3223, 3423, 4223, 4423 4225, 4425)will work with both versions of the software including Picodiagnostics.
Also as Martyn said the 4423-19 and scope models with the extra -XX digits are OEM models and will only work the OEM version of the software supplied with the scope.