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Windows can't find driver for Picoscope 3204

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Windows can't find driver for Picoscope 3204

Postby jald » Tue May 17, 2005 12:28 pm

Windows does not seem to be able to find the drivers for the Picoscope 3204.
I installed the series 3000 picoscope, picolog and drivers from the CD R.20 that came with the scope. I then restarted the PC then connected the scope.
Windows then ran the "found new hardware wizzard". Clicking on the "Install the software automatically (Recommended)" option resulted in the install failing with message "Cannot Install this Hardware" "The hardware was not installed because the wizard cannot find the necessary software".
The only .inf file I can find on my system is the picopp.inf in the windows\inf folder.

Windows XP service pack 2.
Desktop PC.
jald
 

Postby Sarah » Wed May 18, 2005 9:28 am

Hi

Thank you for your post.

The picopp.inf file is the file that you need to use to install the PS3204. If you are unsure as to whether it is up to date enough then you can download the very latest version of our software from:

http://www.picotech.com/software.html

If it will still not install correctly then try it on another PC and see if it will work there. If it doesn't then there may be something wrong with the unit, in which case we can repair it for you.

Hope this helps

Best Regards
Sarah
 

Postby jald » Wed May 18, 2005 2:53 pm

Updating the code had no effect.
I tried to install on a different PC and this did work, (althought it did hang up the first time I tried this). The other PC was a Dell laptop running windows 2000. During this install process some of the dialogue boxes said things like "installing picoscope". On the PC with the problem it never gets beyond saying "USB device".

On my Windows XP SP2 PC I used to have a pico USB->Parallel converter box. Might this have cluttered the registry with some entries which are confusing the new install?
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Postby Sarah » Thu May 19, 2005 12:08 pm

Hi

Thank you for your post.

The USB Parallel adaptor shouldn't change anything on the computer. It should certainly not affect the installation of the new device.

Are you using the latest version of the software? If you are using an older version then the necessary information will not be in the files as the PS3000s are still quite new. If you are not already using it, then I would recommend version 5.12.3 from our website at:

http://www.picotech.com/software

Hope this helps

Best Regards
Sarah
 

Postby jald » Fri May 20, 2005 9:23 am

I've run out of things to try.
The scope works fine on two other PCs, one of which is nearly identical to mine, a DELL desktop running XP SP2.
I've also tried cleaning my PC with registry mechanic.
I then installed just picoscope version 5.12.3 for the 3000 series. Power cycled the PC then plugged in the scope. Again windows said it couldn't install because it couldn't find the software.
Can you think of anything else to try?
If I still can't get it to work, can I return it for a refund?

Regards

John.
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Postby Sarah » Fri May 20, 2005 1:11 pm

Hi

Thank you for your post, I am sorry to hear it is still not working.

In the device manager, try manually pointing it to picopp.inf.

If you still cannot get it to work then you are welcome to return it for a refund - please email us stating this if you wish to return it and we will issue you with a returns number.

Best Regards
Sarah
 

Picoscope 3204 XP (pro) SPII

Postby FrictionBern » Fri May 20, 2005 2:31 pm

I have just received a new 3204 yesterday.
Same problem as others are describing.
Unable to install USB device-drivers not found.

Latest S/W, picopp.inf/sys files are where they should be.
On XP you cannot directly specify a specific *.inf file, only a folder containing *.inf files.

Works OK on a W2K machines.
Really need this (eventually) on XP.
Hope you can help
Regards
FrictionBern
 

Postby Sarah » Mon May 23, 2005 9:25 am

Hi

Thank you for your post.

If you tell the wizard "don't search I will choose the driver to install", what does it produce in the list? Does it show the Picoscope 3000 in this list?

Best Regards
Sarah
 

Postby jald » Mon May 23, 2005 10:00 am

With XP, if you select "Don't search. I will choose the driver to install", the next dialogue box asks you to "Select a hardware type, and then click Next". The hardware types available do not show anything like Pico or Scope.

I tried checking a few hardware types to see if a pico driver was available, with no luck.

What should I see in the select hardware types list?

Regards

John.
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Postby Sarah » Tue May 24, 2005 9:14 am

Hi

Thank you for your post.

It should give the option of "Picoscope 3000 Series Pc Oscilloscope".

Are you logged in with administrator priviledges? This can stop things from installing correctly.

Best Regards
Sarah
 

Postby jald » Tue May 24, 2005 12:54 pm

Hi

Yes, I have local administrator privileges. When I tried to install the software on another PC without admin privileges the setup program told me that it couldn't continue.

I've also tried putting picopp.inf, picopp.pnf and picopp.sys into a temp directory and pointing the new hardware wizzard at this directory, with no luck.

Is is possible to look at the VID and PID that the scope is identifying itself as on my PC? It would be nice to find out whether it was the USB controller itself or Windows XP that is giving me the difficulty.

Regards

John.
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Postby Sarah » Wed May 25, 2005 9:07 am

Hi

Thank you for your post.

You should be able to see the VID in the setapi.log file which is in the Windows root directory. You can also then compare this with what is in the picopp.inf file.

What I would also recommend is to try updating the driver of the USB Host Controller so that it is a Microsoft vendor one - these are the ones that we use.

Hope this helps

Best Regards
Sarah
 

Postby jald » Wed May 25, 2005 9:25 am

I've checked that all my USB Root Hub drivers are Microsoft, (one of them was PICO!).

Attempting to install again gives the following in setupapi.log. Please let me know if this points you to anything. To me it looks as if the USB side is working OK and has correctly read the IDs.

Regards

John.

[2005/05/25 10:23:34 652.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_0ce9&pid_1001&rev_0000,usb\vid_0ce9&pid_1001
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
[2005/05/25 10:23:36 2488.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{04F852C7-79DC-40CF-8E7C-544937A63F93}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0ce9&pid_1001&rev_0000,usb\vid_0ce9&pid_1001
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0ce9&pid_1001&rev_0000,usb\vid_0ce9&pid_1001
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
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Postby jald » Wed May 25, 2005 11:48 am

I made the install log more verbose. It now gives this output, (sorry for the long text) .. is there a way to add attachments to a post?

[2005/05/25 12:45:47 652.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_0ce9&pid_1001&rev_0000,usb\vid_0ce9&pid_1001
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-198 Command line processed: C:\WINDOWS\system32\services.exe
@ 12:45:47.593 #V017 Enumerating files "C:\WINDOWS\inf".
@ 12:45:47.625 #V392 Using INF cache "C:\WINDOWS\inf\INFCACHE.1".
@ 12:45:47.687 #V073 Cache: Excluding INF "accessor.inf".
@ 12:45:47.718 #V073 Cache: Excluding INF "agtinst.inf".
@ 12:45:47.734 #V073 Cache: Excluding INF "apcompat.inf".
@ 12:45:47.765 #V073 Cache: Excluding INF "appmig.inf".
@ 12:45:47.781 #V073 Cache: Excluding INF "apps.inf".
@ 12:45:47.796 #V073 Cache: Excluding INF "asroc.inf".
@ 12:45:47.812 #V073 Cache: Excluding INF "au.inf".
@ 12:45:47.828 #V073 Cache: Excluding INF "axant5.inf".
@ 12:45:47.859 #V073 Cache: Excluding INF "bda.inf".
@ 12:45:47.875 #V073 Cache: Excluding INF "biosinfo.inf".
@ 12:45:47.906 #V073 Cache: Excluding INF "branches.inf".
@ 12:45:47.921 #V073 Cache: Excluding INF "camdsh20.inf".
@ 12:45:47.937 #V073 Cache: Excluding INF "certclas.inf".
@ 12:45:47.953 #V073 Cache: Excluding INF "codecs10.inf".
@ 12:45:47.968 #V073 Cache: Excluding INF "communic.inf".
@ 12:45:48.000 #V073 Cache: Excluding INF "comnt5.inf".
@ 12:45:48.015 #V073 Cache: Excluding INF "corelist.inf".
@ 12:45:48.046 #V073 Cache: Excluding INF "defltwk.inf".
@ 12:45:48.062 #V073 Cache: Excluding INF "devxprop.inf".
@ 12:45:48.078 #V073 Cache: Excluding INF "dfrg.inf".
@ 12:45:48.093 #V073 Cache: Excluding INF "dimaps.inf".
@ 12:45:48.109 #V073 Cache: Excluding INF "drm.inf".
@ 12:45:48.140 #V073 Cache: Excluding INF "DRM10.inf".
@ 12:45:48.156 #V073 Cache: Excluding INF "drvindex.inf".
@ 12:45:48.187 #V073 Cache: Excluding INF "dshowext.inf".
@ 12:45:48.203 #V073 Cache: Excluding INF "dtcnt5.inf".
@ 12:45:48.250 #V073 Cache: Excluding INF "dwup.inf".
@ 12:45:48.265 #V073 Cache: Excluding INF "fltmgr.inf".
@ 12:45:48.281 #V073 Cache: Excluding INF "font.inf".
@ 12:45:48.296 #V073 Cache: Excluding INF "fp40ext.inf".
@ 12:45:48.328 #V073 Cache: Excluding INF "fsvgaadd.inf".
@ 12:45:48.343 #V073 Cache: Excluding INF "fsvgadel.inf".
@ 12:45:48.359 #V073 Cache: Excluding INF "fxsocm.inf".
@ 12:45:48.390 #V073 Cache: Excluding INF "games.inf".
@ 12:45:48.406 #V073 Cache: Excluding INF "icminst.inf".
@ 12:45:48.421 #V073 Cache: Excluding INF "icwnt5.inf".
@ 12:45:48.437 #V073 Cache: Excluding INF "ie.inf".
@ 12:45:48.468 #V073 Cache: Excluding INF "ieaccess.inf".
@ 12:45:48.500 #V073 Cache: Excluding INF "iereset.inf".
@ 12:45:48.562 #V073 Cache: Excluding INF "igames.inf".
@ 12:45:48.640 #V073 Cache: Excluding INF "iis.inf".
@ 12:45:48.671 #V073 Cache: Excluding INF "ims.inf".
@ 12:45:48.687 #V073 Cache: Excluding INF "intl.inf".
@ 12:45:48.703 #V073 Cache: Excluding INF "java.inf".
@ 12:45:48.718 #V073 Cache: Excluding INF "ks.inf".
@ 12:45:48.750 #V073 Cache: Excluding INF "kscaptur.inf".
@ 12:45:48.765 #V073 Cache: Excluding INF "layout.inf".
@ 12:45:48.781 #V073 Cache: Excluding INF "legcydrv.inf".
@ 12:45:48.812 #V073 Cache: Excluding INF "mdac.inf".
@ 12:45:48.828 #V073 Cache: Excluding INF "mdmgl001.inf".
@ 12:45:48.843 #V073 Cache: Excluding INF "mdmgl002.inf".
@ 12:45:48.875 #V073 Cache: Excluding INF "mdmgl003.inf".
@ 12:45:48.890 #V073 Cache: Excluding INF "mdmgl004.inf".
@ 12:45:48.906 #V073 Cache: Excluding INF "mdmgl005.inf".
@ 12:45:48.937 #V073 Cache: Excluding INF "mdmgl006.inf".
@ 12:45:48.953 #V073 Cache: Excluding INF "mdmgl007.inf".
@ 12:45:48.968 #V073 Cache: Excluding INF "mdmgl008.inf".
@ 12:45:48.984 #V073 Cache: Excluding INF "mdmgl009.inf".
@ 12:45:49.015 #V073 Cache: Excluding INF "mdmgl010.inf".
@ 12:45:49.031 #V073 Cache: Excluding INF "medctroc.inf".
@ 12:45:49.046 #V073 Cache: Excluding INF "minioc.inf".
@ 12:45:49.078 #V073 Cache: Excluding INF "mmopt.inf".
@ 12:45:49.093 #V073 Cache: Excluding INF "moviemk.inf".
@ 12:45:49.109 #V073 Cache: Excluding INF "MPCD10.inf".
@ 12:45:49.125 #V073 Cache: Excluding INF "mplayer2.inf".
@ 12:45:49.156 #V073 Cache: Excluding INF "MPPRE10.inf".
@ 12:45:49.171 #V073 Cache: Excluding INF "MPSTUB10.inf".
@ 12:45:49.203 #V073 Cache: Excluding INF "mqsysoc.inf".
@ 12:45:49.218 #V073 Cache: Excluding INF "msinfo32.inf".
@ 12:45:49.234 #V073 Cache: Excluding INF "msmqocm.inf".
@ 12:45:49.250 #V073 Cache: Excluding INF "msmsgs.inf".
@ 12:45:49.265 #V073 Cache: Excluding INF "msnetmtg.inf".
@ 12:45:49.281 #V073 Cache: Excluding INF "msnmsn.inf".
@ 12:45:49.296 #V073 Cache: Excluding INF "msoe50.inf".
@ 12:45:49.328 #V073 Cache: Excluding INF "mstask.inf".
@ 12:45:49.343 #V073 Cache: Excluding INF "multimed.inf".
@ 12:45:49.375 #V073 Cache: Excluding INF "multiprt.inf".
@ 12:45:49.390 #V073 Cache: Excluding INF "mwremove.inf".
@ 12:45:49.406 #V073 Cache: Excluding INF "mymusic.inf".
@ 12:45:49.421 #V073 Cache: Excluding INF "netbeac.inf".
@ 12:45:49.453 #V073 Cache: Excluding INF "netcis.inf".
@ 12:45:49.468 #V073 Cache: Excluding INF "netclass.inf".
@ 12:45:49.484 #V073 Cache: Excluding INF "netfw.inf".
@ 12:45:49.515 #V073 Cache: Excluding INF "netfxocm.inf".
@ 12:45:49.531 #V073 Cache: Excluding INF "netias.inf".
@ 12:45:49.546 #V073 Cache: Excluding INF "netiprip.inf".
@ 12:45:49.562 #V073 Cache: Excluding INF "netlpd.inf".
@ 12:45:49.593 #V073 Cache: Excluding INF "netoc.inf".
@ 12:45:49.609 #V073 Cache: Excluding INF "netsnmp.inf".
@ 12:45:49.625 #V073 Cache: Excluding INF "nettpsmp.inf".
@ 12:45:49.656 #V073 Cache: Excluding INF "netupnp.inf".
@ 12:45:49.671 #V073 Cache: Excluding INF "netupnph.inf".
@ 12:45:49.703 #V073 Cache: Excluding INF "oeaccess.inf".
@ 12:45:49.718 #V073 Cache: Excluding INF "oobe.inf".
@ 12:45:49.718 #V073 Cache: Excluding INF "optional.inf".
@ 12:45:49.750 #V073 Cache: Excluding INF "pchealth.inf".
@ 12:45:49.765 #V073 Cache: Excluding INF "phdsext.inf".
@ 12:45:49.781 #V073 Cache: Excluding INF "pinball.inf".
@ 12:45:49.796 #V073 Cache: Excluding INF "pmxmcro.inf".
@ 12:45:49.828 #V073 Cache: Excluding INF "printupg.inf".
@ 12:45:49.843 #V073 Cache: Excluding INF "prtupg9x.inf".
@ 12:45:49.875 #V073 Cache: Excluding INF "qmgr.inf".
@ 12:45:49.890 #V073 Cache: Excluding INF "rootau.inf".
@ 12:45:49.906 #V073 Cache: Excluding INF "sapi5.inf".
@ 12:45:49.921 #V073 Cache: Excluding INF "sceregvl.inf".
@ 12:45:49.937 #V073 Cache: Excluding INF "secdrv.inf".
@ 12:45:49.984 #V073 Cache: Excluding INF "secrecs.inf".
@ 12:45:50.000 #V073 Cache: Excluding INF "setupqry.inf".
@ 12:45:50.015 #V073 Cache: Excluding INF "shell.inf".
@ 12:45:50.031 #V073 Cache: Excluding INF "shl_img.inf".
@ 12:45:50.046 #V073 Cache: Excluding INF "skins.inf".
@ 12:45:50.078 #V073 Cache: Excluding INF "sr.inf".
@ 12:45:50.093 #V073 Cache: Excluding INF "srchasst.inf".
@ 12:45:50.125 #V073 Cache: Excluding INF "srusbusd.inf".
@ 12:45:50.140 #V073 Cache: Excluding INF "sti.inf".
@ 12:45:50.156 #V073 Cache: Excluding INF "svcpack.inf".
@ 12:45:50.187 #V073 Cache: Excluding INF "swflash.inf".
@ 12:45:50.203 #V073 Cache: Excluding INF "syscomp.inf".
@ 12:45:50.234 #V073 Cache: Excluding INF "sysoc.inf".
@ 12:45:50.250 #V073 Cache: Excluding INF "syssetup.inf".
@ 12:45:50.265 #V073 Cache: Excluding INF "tabletpc.inf".
@ 12:45:50.296 #V073 Cache: Excluding INF "tshoot.inf".
@ 12:45:50.312 #V073 Cache: Excluding INF "tsoc.inf".
@ 12:45:50.328 #V073 Cache: Excluding INF "vgx.inf".
@ 12:45:50.359 #V073 Cache: Excluding INF "wab50.inf".
@ 12:45:50.375 #V073 Cache: Excluding INF "wbemoc.inf".
@ 12:45:50.406 #V073 Cache: Excluding INF "wbemsnmp.inf".
@ 12:45:50.421 #V073 Cache: Excluding INF "wmaccess.inf".
@ 12:45:50.437 #V073 Cache: Excluding INF "wmdm.inf".
@ 12:45:50.453 #V073 Cache: Excluding INF "WMDM10.inf".
@ 12:45:50.484 #V073 Cache: Excluding INF "wmfsdk.inf".
@ 12:45:50.515 #V073 Cache: Excluding INF "WMFSDK10.inf".
@ 12:45:50.531 #V073 Cache: Excluding INF "wmp.inf".
@ 12:45:50.546 #V073 Cache: Excluding INF "WMP10.inf".
@ 12:45:50.562 #V073 Cache: Excluding INF "wmpocm.inf".
@ 12:45:50.593 #V073 Cache: Excluding INF "WMSET10.inf".
@ 12:45:50.609 #V073 Cache: Excluding INF "wmsetsdk.inf".
@ 12:45:50.640 #V073 Cache: Excluding INF "wmtour.inf".
@ 12:45:50.656 #V073 Cache: Excluding INF "wordpad.inf".
@ 12:45:50.671 #V073 Cache: Excluding INF "wpd10.inf".
@ 12:45:50.687 #V073 Cache: Excluding INF "WPIE3x86.INF".
@ 12:45:50.703 #V073 Cache: Excluding INF "wsh.inf".
@ 12:45:50.734 #T075 Enumerating files: Directory pass completed.
@ 12:45:50.750 #V005 Opened the PNF file of "C:\WINDOWS\inf\picopp.inf" (Language = 0809).
@ 12:45:50.781 #T076 Enumerating files: Cache pass completed.
@ 12:45:50.796 #V166 Device install function: DIF_SELECTBESTCOMPATDRV.
@ 12:45:50.828 #V155 Executing default installer.
@ 12:45:50.843 #W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
@ 12:45:50.859 #W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
[2005/05/25 12:45:50 3540.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{EDC08777-4B49-4D26-882B-8CD4DEA8C3AC}
@ 12:45:50.906 #I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0ce9&pid_1001&rev_0000,usb\vid_0ce9&pid_1001
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
@ 12:45:50.968 #V017 Enumerating files "C:\WINDOWS\inf".
@ 12:45:50.984 #V392 Using INF cache "C:\WINDOWS\inf\INFCACHE.1".
@ 12:45:51.000 #V073 Cache: Excluding INF "accessor.inf".
@ 12:45:51.031 #V073 Cache: Excluding INF "agtinst.inf".
@ 12:45:51.046 #V073 Cache: Excluding INF "apcompat.inf".
@ 12:45:51.062 #V073 Cache: Excluding INF "appmig.inf".
@ 12:45:51.078 #V073 Cache: Excluding INF "apps.inf".
@ 12:45:51.109 #V073 Cache: Excluding INF "asroc.inf".
@ 12:45:51.125 #V073 Cache: Excluding INF "au.inf".
@ 12:45:51.140 #V073 Cache: Excluding INF "axant5.inf".
@ 12:45:51.171 #V073 Cache: Excluding INF "bda.inf".
@ 12:45:51.187 #V073 Cache: Excluding INF "biosinfo.inf".
@ 12:45:51.203 #V073 Cache: Excluding INF "branches.inf".
@ 12:45:51.218 #V073 Cache: Excluding INF "camdsh20.inf".
@ 12:45:51.250 #V073 Cache: Excluding INF "certclas.inf".
@ 12:45:51.265 #V073 Cache: Excluding INF "codecs10.inf".
@ 12:45:51.296 #V073 Cache: Excluding INF "communic.inf".
@ 12:45:51.312 #V073 Cache: Excluding INF "comnt5.inf".
@ 12:45:51.328 #V073 Cache: Excluding INF "corelist.inf".
@ 12:45:51.343 #V073 Cache: Excluding INF "defltwk.inf".
@ 12:45:51.359 #V073 Cache: Excluding INF "devxprop.inf".
@ 12:45:51.390 #V073 Cache: Excluding INF "dfrg.inf".
@ 12:45:51.406 #V073 Cache: Excluding INF "dimaps.inf".
@ 12:45:51.437 #V073 Cache: Excluding INF "drm.inf".
@ 12:45:51.453 #V073 Cache: Excluding INF "DRM10.inf".
@ 12:45:51.468 #V073 Cache: Excluding INF "drvindex.inf".
@ 12:45:51.515 #V073 Cache: Excluding INF "dshowext.inf".
@ 12:45:51.562 #V073 Cache: Excluding INF "dtcnt5.inf".
@ 12:45:51.578 #V073 Cache: Excluding INF "dwup.inf".
@ 12:45:51.593 #V073 Cache: Excluding INF "fltmgr.inf".
@ 12:45:51.609 #V073 Cache: Excluding INF "font.inf".
@ 12:45:51.640 #V073 Cache: Excluding INF "fp40ext.inf".
@ 12:45:51.656 #V073 Cache: Excluding INF "fsvgaadd.inf".
@ 12:45:51.671 #V073 Cache: Excluding INF "fsvgadel.inf".
@ 12:45:51.703 #V073 Cache: Excluding INF "fxsocm.inf".
@ 12:45:51.718 #V073 Cache: Excluding INF "games.inf".
@ 12:45:51.734 #V073 Cache: Excluding INF "icminst.inf".
@ 12:45:51.750 #V073 Cache: Excluding INF "icwnt5.inf".
@ 12:45:51.796 #V073 Cache: Excluding INF "ie.inf".
@ 12:45:51.828 #V073 Cache: Excluding INF "ieaccess.inf".
@ 12:45:51.843 #V073 Cache: Excluding INF "iereset.inf".
@ 12:45:51.875 #V073 Cache: Excluding INF "igames.inf".
@ 12:45:51.890 #V073 Cache: Excluding INF "iis.inf".
@ 12:45:51.921 #V073 Cache: Excluding INF "ims.inf".
@ 12:45:51.937 #V073 Cache: Excluding INF "intl.inf".
@ 12:45:51.968 #V073 Cache: Excluding INF "java.inf".
@ 12:45:51.984 #V073 Cache: Excluding INF "ks.inf".
@ 12:45:52.000 #V073 Cache: Excluding INF "kscaptur.inf".
@ 12:45:52.015 #V073 Cache: Excluding INF "layout.inf".
@ 12:45:52.046 #V073 Cache: Excluding INF "legcydrv.inf".
@ 12:45:52.062 #V073 Cache: Excluding INF "mdac.inf".
@ 12:45:52.078 #V073 Cache: Excluding INF "mdmgl001.inf".
@ 12:45:52.109 #V073 Cache: Excluding INF "mdmgl002.inf".
@ 12:45:52.125 #V073 Cache: Excluding INF "mdmgl003.inf".
@ 12:45:52.140 #V073 Cache: Excluding INF "mdmgl004.inf".
@ 12:45:52.171 #V073 Cache: Excluding INF "mdmgl005.inf".
@ 12:45:52.187 #V073 Cache: Excluding INF "mdmgl006.inf".
@ 12:45:52.203 #V073 Cache: Excluding INF "mdmgl007.inf".
@ 12:45:52.218 #V073 Cache: Excluding INF "mdmgl008.inf".
@ 12:45:52.250 #V073 Cache: Excluding INF "mdmgl009.inf".
@ 12:45:52.265 #V073 Cache: Excluding INF "mdmgl010.inf".
@ 12:45:52.281 #V073 Cache: Excluding INF "medctroc.inf".
@ 12:45:52.296 #V073 Cache: Excluding INF "minioc.inf".
@ 12:45:52.312 #V073 Cache: Excluding INF "mmopt.inf".
@ 12:45:52.343 #V073 Cache: Excluding INF "moviemk.inf".
@ 12:45:52.359 #V073 Cache: Excluding INF "MPCD10.inf".
@ 12:45:52.375 #V073 Cache: Excluding INF "mplayer2.inf".
@ 12:45:52.390 #V073 Cache: Excluding INF "MPPRE10.inf".
@ 12:45:52.421 #V073 Cache: Excluding INF "MPSTUB10.inf".
@ 12:45:52.437 #V073 Cache: Excluding INF "mqsysoc.inf".
@ 12:45:52.453 #V073 Cache: Excluding INF "msinfo32.inf".
@ 12:45:52.484 #V073 Cache: Excluding INF "msmqocm.inf".
@ 12:45:52.515 #V073 Cache: Excluding INF "msmsgs.inf".
@ 12:45:52.546 #V073 Cache: Excluding INF "msnetmtg.inf".
@ 12:45:52.578 #V073 Cache: Excluding INF "msnmsn.inf".
@ 12:45:52.640 #V073 Cache: Excluding INF "msoe50.inf".
@ 12:45:52.703 #V073 Cache: Excluding INF "mstask.inf".
@ 12:45:52.765 #V073 Cache: Excluding INF "multimed.inf".
@ 12:45:52.843 #V073 Cache: Excluding INF "multiprt.inf".
@ 12:45:52.875 #V073 Cache: Excluding INF "mwremove.inf".
@ 12:45:52.890 #V073 Cache: Excluding INF "mymusic.inf".
@ 12:45:52.906 #V073 Cache: Excluding INF "netbeac.inf".
@ 12:45:52.937 #V073 Cache: Excluding INF "netcis.inf".
@ 12:45:52.953 #V073 Cache: Excluding INF "netclass.inf".
@ 12:45:52.968 #V073 Cache: Excluding INF "netfw.inf".
@ 12:45:53.000 #V073 Cache: Excluding INF "netfxocm.inf".
@ 12:45:53.015 #V073 Cache: Excluding INF "netias.inf".
@ 12:45:53.031 #V073 Cache: Excluding INF "netiprip.inf".
@ 12:45:53.046 #V073 Cache: Excluding INF "netlpd.inf".
@ 12:45:53.078 #V073 Cache: Excluding INF "netoc.inf".
@ 12:45:53.093 #V073 Cache: Excluding INF "netsnmp.inf".
@ 12:45:53.109 #V073 Cache: Excluding INF "nettpsmp.inf".
@ 12:45:53.140 #V073 Cache: Excluding INF "netupnp.inf".
@ 12:45:53.156 #V073 Cache: Excluding INF "netupnph.inf".
@ 12:45:53.187 #V073 Cache: Excluding INF "oeaccess.inf".
@ 12:45:53.203 #V073 Cache: Excluding INF "oobe.inf".
@ 12:45:53.234 #V073 Cache: Excluding INF "optional.inf".
@ 12:45:53.250 #V073 Cache: Excluding INF "pchealth.inf".
@ 12:45:53.281 #V073 Cache: Excluding INF "phdsext.inf".
@ 12:45:53.296 #V073 Cache: Excluding INF "pinball.inf".
@ 12:45:53.328 #V073 Cache: Excluding INF "pmxmcro.inf".
@ 12:45:53.343 #V073 Cache: Excluding INF "printupg.inf".
@ 12:45:53.359 #V073 Cache: Excluding INF "prtupg9x.inf".
@ 12:45:53.390 #V073 Cache: Excluding INF "qmgr.inf".
@ 12:45:53.406 #V073 Cache: Excluding INF "rootau.inf".
@ 12:45:53.437 #V073 Cache: Excluding INF "sapi5.inf".
@ 12:45:53.453 #V073 Cache: Excluding INF "sceregvl.inf".
@ 12:45:53.468 #V073 Cache: Excluding INF "secdrv.inf".
@ 12:45:53.484 #V073 Cache: Excluding INF "secrecs.inf".
@ 12:45:53.515 #V073 Cache: Excluding INF "setupqry.inf".
@ 12:45:53.531 #V073 Cache: Excluding INF "shell.inf".
@ 12:45:53.546 #V073 Cache: Excluding INF "shl_img.inf".
@ 12:45:53.578 #V073 Cache: Excluding INF "skins.inf".
@ 12:45:53.593 #V073 Cache: Excluding INF "sr.inf".
@ 12:45:53.609 #V073 Cache: Excluding INF "srchasst.inf".
@ 12:45:53.640 #V073 Cache: Excluding INF "srusbusd.inf".
@ 12:45:53.656 #V073 Cache: Excluding INF "sti.inf".
@ 12:45:53.671 #V073 Cache: Excluding INF "svcpack.inf".
@ 12:45:53.703 #V073 Cache: Excluding INF "swflash.inf".
@ 12:45:53.718 #V073 Cache: Excluding INF "syscomp.inf".
@ 12:45:53.734 #V073 Cache: Excluding INF "sysoc.inf".
@ 12:45:53.765 #V073 Cache: Excluding INF "syssetup.inf".
@ 12:45:53.781 #V073 Cache: Excluding INF "tabletpc.inf".
@ 12:45:53.812 #V073 Cache: Excluding INF "tshoot.inf".
@ 12:45:53.843 #V073 Cache: Excluding INF "tsoc.inf".
@ 12:45:53.859 #V073 Cache: Excluding INF "vgx.inf".
@ 12:45:53.875 #V073 Cache: Excluding INF "wab50.inf".
@ 12:45:53.906 #V073 Cache: Excluding INF "wbemoc.inf".
@ 12:45:53.921 #V073 Cache: Excluding INF "wbemsnmp.inf".
@ 12:45:53.937 #V073 Cache: Excluding INF "wmaccess.inf".
@ 12:45:53.968 #V073 Cache: Excluding INF "wmdm.inf".
@ 12:45:53.984 #V073 Cache: Excluding INF "WMDM10.inf".
@ 12:45:54.000 #V073 Cache: Excluding INF "wmfsdk.inf".
@ 12:45:54.031 #V073 Cache: Excluding INF "WMFSDK10.inf".
@ 12:45:54.046 #V073 Cache: Excluding INF "wmp.inf".
@ 12:45:54.062 #V073 Cache: Excluding INF "WMP10.inf".
@ 12:45:54.093 #V073 Cache: Excluding INF "wmpocm.inf".
@ 12:45:54.109 #V073 Cache: Excluding INF "WMSET10.inf".
@ 12:45:54.125 #V073 Cache: Excluding INF "wmsetsdk.inf".
@ 12:45:54.156 #V073 Cache: Excluding INF "wmtour.inf".
@ 12:45:54.171 #V073 Cache: Excluding INF "wordpad.inf".
@ 12:45:54.203 #V073 Cache: Excluding INF "wpd10.inf".
@ 12:45:54.234 #V073 Cache: Excluding INF "WPIE3x86.INF".
@ 12:45:54.250 #V073 Cache: Excluding INF "wsh.inf".
@ 12:45:54.281 #T075 Enumerating files: Directory pass completed.
@ 12:45:54.296 #V005 Opened the PNF file of "C:\WINDOWS\inf\picopp.inf" (Language = 0809).
@ 12:45:54.343 #T076 Enumerating files: Cache pass completed.
@ 12:45:54.359 #V166 Device install function: DIF_SELECTBESTCOMPATDRV.
@ 12:45:54.390 #V155 Executing default installer.
@ 12:45:54.406 #W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
@ 12:45:54.421 #W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
@ 12:45:58.843 #I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0ce9&pid_1001&rev_0000,usb\vid_0ce9&pid_1001
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
@ 12:45:58.921 #V017 Enumerating files "C:\WINDOWS\inf".
@ 12:45:58.953 #V392 Using INF cache "C:\WINDOWS\inf\INFCACHE.1".
@ 12:45:58.968 #V073 Cache: Excluding INF "accessor.inf".
@ 12:45:59.000 #V073 Cache: Excluding INF "agtinst.inf".
@ 12:45:59.015 #V073 Cache: Excluding INF "apcompat.inf".
@ 12:45:59.046 #V073 Cache: Excluding INF "appmig.inf".
@ 12:45:59.062 #V073 Cache: Excluding INF "apps.inf".
@ 12:45:59.093 #V073 Cache: Excluding INF "asroc.inf".
@ 12:45:59.109 #V073 Cache: Excluding INF "au.inf".
@ 12:45:59.140 #V073 Cache: Excluding INF "axant5.inf".
@ 12:45:59.171 #V073 Cache: Excluding INF "bda.inf".
@ 12:45:59.203 #V073 Cache: Excluding INF "biosinfo.inf".
@ 12:45:59.218 #V073 Cache: Excluding INF "branches.inf".
@ 12:45:59.250 #V073 Cache: Excluding INF "camdsh20.inf".
@ 12:45:59.265 #V073 Cache: Excluding INF "certclas.inf".
@ 12:45:59.296 #V073 Cache: Excluding INF "codecs10.inf".
@ 12:45:59.328 #V073 Cache: Excluding INF "communic.inf".
@ 12:45:59.343 #V073 Cache: Excluding INF "comnt5.inf".
@ 12:45:59.375 #V073 Cache: Excluding INF "corelist.inf".
@ 12:45:59.390 #V073 Cache: Excluding INF "defltwk.inf".
@ 12:45:59.406 #V073 Cache: Excluding INF "devxprop.inf".
@ 12:45:59.437 #V073 Cache: Excluding INF "dfrg.inf".
@ 12:45:59.468 #V073 Cache: Excluding INF "dimaps.inf".
@ 12:45:59.500 #V073 Cache: Excluding INF "drm.inf".
@ 12:45:59.515 #V073 Cache: Excluding INF "DRM10.inf".
@ 12:45:59.546 #V073 Cache: Excluding INF "drvindex.inf".
@ 12:45:59.562 #V073 Cache: Excluding INF "dshowext.inf".
@ 12:45:59.593 #V073 Cache: Excluding INF "dtcnt5.inf".
@ 12:45:59.625 #V073 Cache: Excluding INF "dwup.inf".
@ 12:45:59.640 #V073 Cache: Excluding INF "fltmgr.inf".
@ 12:45:59.671 #V073 Cache: Excluding INF "font.inf".
@ 12:45:59.687 #V073 Cache: Excluding INF "fp40ext.inf".
@ 12:45:59.718 #V073 Cache: Excluding INF "fsvgaadd.inf".
@ 12:45:59.750 #V073 Cache: Excluding INF "fsvgadel.inf".
@ 12:45:59.765 #V073 Cache: Excluding INF "fxsocm.inf".
@ 12:45:59.781 #V073 Cache: Excluding INF "games.inf".
@ 12:45:59.796 #V073 Cache: Excluding INF "icminst.inf".
@ 12:45:59.828 #V073 Cache: Excluding INF "icwnt5.inf".
@ 12:45:59.859 #V073 Cache: Excluding INF "ie.inf".
@ 12:45:59.890 #V073 Cache: Excluding INF "ieaccess.inf".
@ 12:45:59.906 #V073 Cache: Excluding INF "iereset.inf".
@ 12:45:59.937 #V073 Cache: Excluding INF "igames.inf".
@ 12:45:59.953 #V073 Cache: Excluding INF "iis.inf".
@ 12:45:59.968 #V073 Cache: Excluding INF "ims.inf".
@ 12:46:00.000 #V073 Cache: Excluding INF "intl.inf".
@ 12:46:00.031 #V073 Cache: Excluding INF "java.inf".
@ 12:46:00.046 #V073 Cache: Excluding INF "ks.inf".
@ 12:46:00.078 #V073 Cache: Excluding INF "kscaptur.inf".
@ 12:46:00.109 #V073 Cache: Excluding INF "layout.inf".
@ 12:46:00.125 #V073 Cache: Excluding INF "legcydrv.inf".
@ 12:46:00.140 #V073 Cache: Excluding INF "mdac.inf".
@ 12:46:00.171 #V073 Cache: Excluding INF "mdmgl001.inf".
@ 12:46:00.187 #V073 Cache: Excluding INF "mdmgl002.inf".
@ 12:46:00.218 #V073 Cache: Excluding INF "mdmgl003.inf".
@ 12:46:00.250 #V073 Cache: Excluding INF "mdmgl004.inf".
@ 12:46:00.281 #V073 Cache: Excluding INF "mdmgl005.inf".
@ 12:46:00.296 #V073 Cache: Excluding INF "mdmgl006.inf".
@ 12:46:00.328 #V073 Cache: Excluding INF "mdmgl007.inf".
@ 12:46:00.343 #V073 Cache: Excluding INF "mdmgl008.inf".
@ 12:46:00.359 #V073 Cache: Excluding INF "mdmgl009.inf".
@ 12:46:00.390 #V073 Cache: Excluding INF "mdmgl010.inf".
@ 12:46:00.421 #V073 Cache: Excluding INF "medctroc.inf".
@ 12:46:00.437 #V073 Cache: Excluding INF "minioc.inf".
@ 12:46:00.468 #V073 Cache: Excluding INF "mmopt.inf".
@ 12:46:00.500 #V073 Cache: Excluding INF "moviemk.inf".
@ 12:46:00.515 #V073 Cache: Excluding INF "MPCD10.inf".
@ 12:46:00.531 #V073 Cache: Excluding INF "mplayer2.inf".
@ 12:46:00.562 #V073 Cache: Excluding INF "MPPRE10.inf".
@ 12:46:00.578 #V073 Cache: Excluding INF "MPSTUB10.inf".
@ 12:46:00.609 #V073 Cache: Excluding INF "mqsysoc.inf".
@ 12:46:00.640 #V073 Cache: Excluding INF "msinfo32.inf".
@ 12:46:00.671 #V073 Cache: Excluding INF "msmqocm.inf".
@ 12:46:00.687 #V073 Cache: Excluding INF "msmsgs.inf".
@ 12:46:00.703 #V073 Cache: Excluding INF "msnetmtg.inf".
@ 12:46:00.718 #V073 Cache: Excluding INF "msnmsn.inf".
@ 12:46:00.750 #V073 Cache: Excluding INF "msoe50.inf".
@ 12:46:00.781 #V073 Cache: Excluding INF "mstask.inf".
@ 12:46:00.796 #V073 Cache: Excluding INF "multimed.inf".
@ 12:46:00.828 #V073 Cache: Excluding INF "multiprt.inf".
@ 12:46:00.843 #V073 Cache: Excluding INF "mwremove.inf".
@ 12:46:00.875 #V073 Cache: Excluding INF "mymusic.inf".
@ 12:46:00.890 #V073 Cache: Excluding INF "netbeac.inf".
@ 12:46:00.937 #V073 Cache: Excluding INF "netcis.inf".
@ 12:46:00.953 #V073 Cache: Excluding INF "netclass.inf".
@ 12:46:00.984 #V073 Cache: Excluding INF "netfw.inf".
@ 12:46:01.000 #V073 Cache: Excluding INF "netfxocm.inf".
@ 12:46:01.031 #V073 Cache: Excluding INF "netias.inf".
@ 12:46:01.062 #V073 Cache: Excluding INF "netiprip.inf".
@ 12:46:01.078 #V073 Cache: Excluding INF "netlpd.inf".
@ 12:46:01.109 #V073 Cache: Excluding INF "netoc.inf".
@ 12:46:01.125 #V073 Cache: Excluding INF "netsnmp.inf".
@ 12:46:01.156 #V073 Cache: Excluding INF "nettpsmp.inf".
@ 12:46:01.171 #V073 Cache: Excluding INF "netupnp.inf".
@ 12:46:01.203 #V073 Cache: Excluding INF "netupnph.inf".
@ 12:46:01.218 #V073 Cache: Excluding INF "oeaccess.inf".
@ 12:46:01.250 #V073 Cache: Excluding INF "oobe.inf".
@ 12:46:01.281 #V073 Cache: Excluding INF "optional.inf".
@ 12:46:01.296 #V073 Cache: Excluding INF "pchealth.inf".
@ 12:46:01.328 #V073 Cache: Excluding INF "phdsext.inf".
@ 12:46:01.343 #V073 Cache: Excluding INF "pinball.inf".
@ 12:46:01.375 #V073 Cache: Excluding INF "pmxmcro.inf".
@ 12:46:01.390 #V073 Cache: Excluding INF "printupg.inf".
@ 12:46:01.421 #V073 Cache: Excluding INF "prtupg9x.inf".
@ 12:46:01.453 #V073 Cache: Excluding INF "qmgr.inf".
@ 12:46:01.468 #V073 Cache: Excluding INF "rootau.inf".
@ 12:46:01.500 #V073 Cache: Excluding INF "sapi5.inf".
@ 12:46:01.515 #V073 Cache: Excluding INF "sceregvl.inf".
@ 12:46:01.546 #V073 Cache: Excluding INF "secdrv.inf".
@ 12:46:01.562 #V073 Cache: Excluding INF "secrecs.inf".
@ 12:46:01.593 #V073 Cache: Excluding INF "setupqry.inf".
@ 12:46:01.609 #V073 Cache: Excluding INF "shell.inf".
@ 12:46:01.625 #V073 Cache: Excluding INF "shl_img.inf".
@ 12:46:01.656 #V073 Cache: Excluding INF "skins.inf".
@ 12:46:01.671 #V073 Cache: Excluding INF "sr.inf".
@ 12:46:01.703 #V073 Cache: Excluding INF "srchasst.inf".
@ 12:46:01.734 #V073 Cache: Excluding INF "srusbusd.inf".
@ 12:46:01.750 #V073 Cache: Excluding INF "sti.inf".
@ 12:46:01.781 #V073 Cache: Excluding INF "svcpack.inf".
@ 12:46:01.796 #V073 Cache: Excluding INF "swflash.inf".
@ 12:46:01.828 #V073 Cache: Excluding INF "syscomp.inf".
@ 12:46:01.843 #V073 Cache: Excluding INF "sysoc.inf".
@ 12:46:01.875 #V073 Cache: Excluding INF "syssetup.inf".
@ 12:46:01.890 #V073 Cache: Excluding INF "tabletpc.inf".
@ 12:46:01.921 #V073 Cache: Excluding INF "tshoot.inf".
@ 12:46:01.953 #V073 Cache: Excluding INF "tsoc.inf".
@ 12:46:01.984 #V073 Cache: Excluding INF "vgx.inf".
@ 12:46:02.000 #V073 Cache: Excluding INF "wab50.inf".
@ 12:46:02.015 #V073 Cache: Excluding INF "wbemoc.inf".
@ 12:46:02.046 #V073 Cache: Excluding INF "wbemsnmp.inf".
@ 12:46:02.062 #V073 Cache: Excluding INF "wmaccess.inf".
@ 12:46:02.093 #V073 Cache: Excluding INF "wmdm.inf".
@ 12:46:02.125 #V073 Cache: Excluding INF "WMDM10.inf".
@ 12:46:02.140 #V073 Cache: Excluding INF "wmfsdk.inf".
@ 12:46:02.171 #V073 Cache: Excluding INF "WMFSDK10.inf".
@ 12:46:02.187 #V073 Cache: Excluding INF "wmp.inf".
@ 12:46:02.203 #V073 Cache: Excluding INF "WMP10.inf".
@ 12:46:02.234 #V073 Cache: Excluding INF "wmpocm.inf".
@ 12:46:02.265 #V073 Cache: Excluding INF "WMSET10.inf".
@ 12:46:02.281 #V073 Cache: Excluding INF "wmsetsdk.inf".
@ 12:46:02.312 #V073 Cache: Excluding INF "wmtour.inf".
@ 12:46:02.328 #V073 Cache: Excluding INF "wordpad.inf".
@ 12:46:02.359 #V073 Cache: Excluding INF "wpd10.inf".
@ 12:46:02.375 #V073 Cache: Excluding INF "WPIE3x86.INF".
@ 12:46:02.406 #V073 Cache: Excluding INF "wsh.inf".
@ 12:46:02.437 #T075 Enumerating files: Directory pass completed.
@ 12:46:02.453 #V005 Opened the PNF file of "C:\WINDOWS\inf\picopp.inf" (Language = 0809).
@ 12:46:02.515 #T076 Enumerating files: Cache pass completed.
@ 12:46:03.656 #V166 Device install function: DIF_SELECTBESTCOMPATDRV.
@ 12:46:03.687 #V155 Executing default installer.
@ 12:46:03.718 #W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
@ 12:46:03.734 #W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
jald
Active User
Active User
 
Posts: 9
Joined: Tue May 17, 2005 12:42 pm

Postby Sarah » Fri May 27, 2005 11:09 am

Hi

Thank you for your posts.

There is not unfortuantely a way to attach things to posts. If you would prefer to attach things then you are welcome to contact us via email at tech@picotech.com

In the second log, I cannot see it looking at the picopp.inf file. Is this file definately in the windows\inf file?

The problem may be related to some registry entries. I will find out more information about what needs to be present and will pass it on to you.

Best Regards
Sarah
 

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