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Picoscope 2204A & Windows 8.1 "Check USB Cable"

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Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby dreaquil » Mon Oct 20, 2014 4:00 pm

Hi,

Whenever I plug my Picoscope into my laptop it works for about 2 mins and then Windows makes a sound as if a usb device were disconnected and I get the Check USB cable error. In order to remedy this, I have to unplug and replug the device. I have turned off the USB suspend setting from the power management and this still happens. :(
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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby Hitesh » Tue Oct 21, 2014 8:30 am

Hi dreaquil,

Which version of PicoScope 6 are you using?

Are there any other devices connected to the USB ports on the PC?

If possible, please could you wait for 1 minute after the message appears, then close the software. Then, please locate the trace.xml file (see section 3 of the PicoScope 6 Self-Help Guide http://www.picotech.com/document/pdf/picoscope6-self-help-guide-1.pdf) and send this to support@picotech.com along with a data or settings file for your setup.

Regards,
Hitesh

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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby dreaquil » Tue Oct 21, 2014 8:25 pm

I'm using version PicoScope® 6 - PC Oscilloscope software version: 6.9.18.1

Theres my wireless usb mouse but nothing else. Sent the trace file now
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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby Sil_ver55 » Fri Nov 18, 2016 6:06 pm

Hello,
I hace the same problem un w10 and w8. Devices problemas??
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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby Hitesh » Tue Nov 22, 2016 10:20 am

Hi Sil_ver55,

Please ensure that the Windows 8 and 10 PCs are fully up to date.

When the issue next occurs, please close the PicoScope 6 software and then locate the trace.xml file (see section 3 of the PicoScope FAQ).

Regards,
Hitesh

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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby Sil_ver55 » Mon Nov 28, 2016 6:40 pm

Hello,

I atach the xml.
Attachments
trace.zip
xmls files
(3.06 KiB) Downloaded 5 times
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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby Hitesh » Thu Dec 01, 2016 11:52 am

Hi Sil_ver55,

Is the PicoScope connected to a laptop or desktop PC and are you using the supplied blue USB cable?

If it is a desktop, is it connected to the front or rear USB ports?

You may wish to try the PicoScope 6.12.3 Beta software available from our Downloads page. There is no need to uninstall the stable PicoScope 6.11 version.

Regards,
Hitesh

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Re: Picoscope 2204A & Windows 8.1 "Check USB Cable"

Postby Sil_ver55 » Sun Dec 04, 2016 11:37 am

Bello,
Connected to a desktop pc with ThE original blue USB cable. I testes it un USB 2 and USB 3.0 porta.
I will test the new versión.

Is it a know bug por something?
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