Installing pico 5 on win7 32 bits fails

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trezel
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Joined: Wed Sep 24, 2014 8:35 am

Installing pico 5 on win7 32 bits fails

Post by trezel » Wed Sep 24, 2014 8:49 am

Hi,

I'm trying to install picoscope5 and picolog on PCs running Win7 32 bit.
Everything seems to be OK first (Pico's directory created, icons on the desktop), and it asks me a last question about Windows Security : Would you like to install this software : USB bus controller ?
I authorize, of course, it starts installing, then removes everything and tells me : assistant was interupted before the end of installation... click to end...

Could you please help me understand what happens ?

Thanks

Hitesh
Site Admin
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Posts: 2845
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: Installing pico 5 on win7 32 bits fails

Post by Hitesh » Wed Sep 24, 2014 4:05 pm

Hi trezel,

You may have to disable the parallel port on the PC via the Windows Device Manager at the time of install if there is one.

Have you tried installing the latest version of PicoLog (5.23.0)?

Please could you open a Windows Command Prompt with Windows Administrator Privileges and use the 'cd' command to change to the directory where you have downloaded the installation file e.g.

cd C:\temp

will take you to the temp directory on your C drive if there is one.

Please run the following command (assuming that you have downloaded PicoScope 5.21.2:

PicoFull_r5_21_2.exe /v"/L install.log"

Please note that you can also use the PicoScope 6 Automotive software with the ADC-212 device.

Regards,
Hitesh

Technical Support Engineer

trezel
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Posts: 0
Joined: Wed Sep 24, 2014 8:35 am

Re: Installing pico 5 on win7 32 bits fails

Post by trezel » Fri Sep 26, 2014 10:26 am

Installation works when disabling parallel PCI card (and reenabling it after of course).

Thanks

Hitesh
Site Admin
Site Admin
Posts: 2845
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: Installing pico 5 on win7 32 bits fails

Post by Hitesh » Fri Sep 26, 2014 10:32 am

Hi trezel,

No problem :)

Thanks for confirming that worked.

Regards,
Hitesh

Technical Support Engineer

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