picoscope 4424 not recognized anymore

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bennog
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picoscope 4424 not recognized anymore

Post by bennog »

I have PicoScope 4424 witch is not recognized by the PicoScope software anymore.
It probably happened after installing the latest beta-software.
What I have tested so far.
- On an other PC the unit and USB cable worked without problem.
- Different USB port, no effect.
- Removing all software (beta and release), and then reinstall the release software, no effect.

Update.
After removing the drivers in the system property screen and reattaching the scope everything worked again.

Regards,
Benno

bennog
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Joined: Mon Nov 26, 2012 9:16 am
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Re: picoscope 4424 not recognized anymore

Post by bennog »

After a reboot of the PC the same problem arises.
Removing driver and reinserting the USB cable solves the problem.

When I have time I check what happens without the beta version of the software.

Benno

Martyn
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Re: picoscope 4424 not recognized anymore

Post by Martyn »

Thanks for the info. We are currently looking at installation and start up issues and hope to have these fixed in a new build of the beta software shortly.
Martyn
Technical Support Manager

bennog
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Joined: Mon Nov 26, 2012 9:16 am
Location: Netherlands

Re: picoscope 4424 not recognized anymore

Post by bennog »

Ok if you want any logs or other information let me know.

Regards,
Benno

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