-I installed 220.127.116.11 provided by the original cd. Just now, the program tried to update to 18.104.22.168 and after the update, I tried connecting the scope again and still not working.
-The picoscope 6 installed successfully. I can run the program but when I opened it, it say it cannot find the device.
-It is a Intel(R) Core(TM) i7-2710QE CPU @2.10GHz, 4GB ram, 64bit os. I attached a screenshot of the system spec
-yes I am using the administrator right.
--yes it is connected to internet.
Thanks a lot.