I was using the PicoLog software without issue until today. Now it crashes as soon as I open it. Doesn't make any difference if the hardware is connected or not. I tried uninstalling and upgrading to the latest version (5.23.0) but it still doesn't work.
It's possible that your settings file may have become corrupted.
Please navigate to the folder C:\Users\\AppData\Local\Pico Technology on your PC.
Find the folder containing the plw.ini file and delete this folder. If there is more than one, delete all folders containing this file (make a backup copy if you wish).
Then try restarting the software.
Note: To access the AppData folder and below you will need to be able to view hidden folders within Windows:
Go to C:\Users\ in Windows Explorer
Click 'Organise' and select Folder and Search Options.
Click the View tab, then under Hidden Files and Folders, select the tickbox to 'Show hidden files and folders', then click 'OK'.
Thanks. Deleting the config file fixes it, but only one time. Every single time I start PicoLog this happens, and I have to go back and delete the settings files. It seems that the default config is enough to crash it. If I try to save and then re-load an old config from somewhere else it crashes too.
Needless to say it is very annoying having to set everything up from scratch every time I want to use it. It seems to crash when the computer comes out of hibernation too.
We now have another Windows 7 x64 machine here that was upgraded from Windows XP, and has exactly the same problem. It makes the PicoLog extremely annoying to use.
1. Try starting the software using an Administrator account, or right-click the plw32.exe file and choose the option to Run as Administrator.
2. Try running the plw32.exe file in Compatibility mode for Windows XP (we have a Windows 7 64-bit PC on which PicoLog runs).
With your upgrade from Windows XP to Windows 7 64-bit do you have a folder in the following location:
C:\Program Files\Pico Technology\Pico Full
or is it (as it should be)
C:\Program Files (x86)\Pico Technology\Pico Full
If you could please provide a screenshot of all the files in the installation folder (e-mail it to support@picotech.com if you prefer) we can see if anything related to parallel port products may have been installed.
Hi. The Windows 7 install is up to date. On one test computer it was a fresh install on a machine that dual boots into XP, on the other it came with 7 from factory. The XP one works if booted into XP.