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Crash on start

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Re: Crash on start

Postby aarne » Thu May 29, 2014 4:52 pm

I'm not an expert, but in my opinion, debugger PDE (or older ProcDumpExt) extension helps to read this dump (http://sdrv.ms/11C7S9c). Maybe? Is there a benefit from it, I don't know.
!PDE.dpx, !PDE.ghostthreads etc. (!PDE.help for help).
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Re: Crash on start

Postby Hitesh » Fri May 30, 2014 10:19 am

Hi mojo,

I've taken a look at the dump files and it doesn't give a specific error code.

However, I can see that the plw32.exe is running from the expected location on your hard drive. I presume you are using the ADC-20/24 device?

Please try the following:

1. Uninstall the PicoLog software
2. Go to the C:\Program Files (x86)\Pico Technology\ folder and delete the 'Pico Full' folder
3. Next go to the C:\Users\<Your user name>\AppData\Local\Pico Technology folder and delete all folders there (make a backup if required)
4. Re-install PicoLog

Regards,
Hitesh

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Re: Crash on start

Postby mojo » Mon Jun 02, 2014 7:51 am

Hi.

Thanks for looking at the crash dumps. I am using an ADC-20. I tried doing what you suggested and it worked the first time, as expected, but on re-launching the software again it crashed.

It must be something about the configuration files as deleting them fixes the problem. Why would the default config cause the application to crash?
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Re: Crash on start

Postby Hitesh » Mon Jun 02, 2014 11:00 am

Hi mojo,

Could you please e-mail the default config files to support@picotech.com and I can take a look at them.

Any information from the Windows Event Viewer would be helpful as well.

Please also indicate if the device is connected to a desktop PC or laptop? For the former, is it connected to the front or rear USB ports?

Regards,
Hitesh

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