Test and Measurement Forum

Cannot connect to 4424 - Windows 8.1 Pro

Having problems ? let us know the details here

Cannot connect to 4424 - Windows 8.1 Pro

Postby yp66 » Sun Mar 30, 2014 3:37 am


I have been using a 4424 with Windows 8.1 Pro (HP Envy tower PC) for a while now and even though it was flaky, it was usable (I had to plug in/out several times to recognize the device, and it would occasionally freeze).

I just upgraded to and I can no longer connect to the device. I have tried to re-install (fix installation), rebooted several times, used all the built-in USB ports, used a powered USB hub, not nothing appears to work.

When I unplug/re-plug the device, the s/w pops-up the 'Opening devices' dialog box, the red light on the device blinks once, but it can't find it.

I uninstalled the s/w and then installed version, and I am back operational, (without even a re-boot).

Not sure if others are having similar issues with, but it did not work for me.
Posts: 0
Joined: Sun Mar 30, 2014 3:26 am

Re: Cannot connect to 4424 - Windows 8.1 Pro

Postby Martyn » Mon Mar 31, 2014 6:22 am

Can you contact support@picotech.com there are trace files that will help us identify the issue
Technical Specialist
Site Admin
Site Admin
Posts: 2314
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 0 guests