Software not detecting Picoscope 2205

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Witchfinder
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Software not detecting Picoscope 2205

Post by Witchfinder » Wed Dec 18, 2013 12:15 pm

I have recently purchased a 2205, which came with software version 6.7.28 on disk. Installation went smoothly, but it fails to detect when the scope is plugged in, even though the XP hardware wizard does detect it...

I have read the forums, and tried both other downloadable versions (6.7.40, 6.6.57) from the website, with the same results.

I am at a loss what to try next and would be grateful for suggestions.

Martyn
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Re: Software not detecting Picoscope 2205

Post by Martyn » Wed Dec 18, 2013 6:04 pm

Is this a fully patched version of XP SP3 ?
Martyn
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Witchfinder
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Re: Software not detecting Picoscope 2205

Post by Witchfinder » Wed Dec 18, 2013 7:08 pm

Not absolutely sure. It runs on our school network, with SP3 coming up under the system information. How can I tell if it's fully patched ?

Martyn
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Re: Software not detecting Picoscope 2205

Post by Martyn » Thu Dec 19, 2013 2:32 pm

Take a look in the Windows Update Panel at installed Updates.

Can the PC access the internet when loading the software to check driver signatures ?
Martyn
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Witchfinder
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Re: Software not detecting Picoscope 2205

Post by Witchfinder » Fri Dec 20, 2013 11:18 pm

Thanks Martyn,

I had hoped to find today out if our OS was fully patched/updated, but our IT support guy was on holiday. Now my workplace is closed till 6th Jan, will try again then. Internet access was available during software installation, although our security settings don't allow .exe downloads...I have to add these from home PC via USB stick.

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