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Picoscope 2104 installs as Prolific Com4

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Picoscope 2104 installs as Prolific Com4

Postby pcbolt » Thu Sep 19, 2013 5:27 am

Hi everyone.

I just recently acquired a Windows 8 machine and wanted to use it to run my Picoscope 2104 oscilloscope. I downloaded the software and it installed fine. However when I plugged the 2104 into the USB port, Win8 installed it as a USB Prolific serial port (COM 4). When I run PicoScope (6_r6_7_35), it fails to recognize any attached devices.

Any solution to this?
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Re: Picoscope 2104 installs as Prolific Com4

Postby Martyn » Thu Sep 19, 2013 2:26 pm

Does it work OK on a different PC ?

Is there anything elese connected to the USB ports ?
Have you tried different USB ports, preferably USB2 ones ?

Can you post the trace.xml file when Picoscope has failed to detect the scope. Let the detection fail and then close the application. You can find the file here

Code: Select all
C:\Users\{yourloginname}\AppData\Local\Pico Technology
Martyn
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Re: Picoscope 2104 installs as Prolific Com4

Postby pcbolt » Fri Sep 20, 2013 1:20 am

Hi Martyn -

Thanks for the reply.

The Picoscope 2104 worked fine on Win2000 and Win XP. I just installed the software on those machines and plugged the 2104 in and it worked right away.

I have tried all the other USB ports (2 USB 2's and one USB 3) and the only other device I have plugged in is a USB mouse.

In the device manage I get this error for the COMM 4 port it created when I plugged the 2104 in...

"This device cannot start. (Code 10)
A device which does not exist was specified."

Here is the trace log...

Code: Select all
<?xml version="1.0" encoding="utf-8" standalone="yes"?><document>
    <event time="19/09/13 18:09:03.370" level="Info">Trace opened 9/19/2013.</event>
    <event time="19/09/13 18:09:03.635" level="Info">Using default culture: English (United States).</event>
    <event time="19/09/13 18:09:03.682" level="Info">Splash shown after 2449.2349ms</event>
    <event time="19/09/13 18:09:03.713" category="ApplicationInfo" level="Info">Application 'PicoScope 6' (version 6.7.35.1) starting.</event>
    <event time="19/09/13 18:09:03.728" category="InitalDeviceLoadSequence" level="Info">Begin</event>
    <event time="19/09/13 18:09:03.869" category="ID" level="Info">C6D32344887BE4BCE0998D2FC5633E5A</event>
    <event time="19/09/13 18:09:03.869" category="Environment" level="Info">User is not Guest</event>
    <event time="19/09/13 18:09:03.869" category="Environment" level="Info">No Administrator Privileges</event>
    <event time="19/09/13 18:09:03.869" category="Environment" level="Info">Running Unrestricted</event>
    <event time="19/09/13 18:09:03.994" category="Environment" level="Info">Manufacturer: Acer, Model: Aspire V3-551</event>
    <event time="19/09/13 18:09:03.994" category="Environment" level="Info">OS Version - Microsoft Windows NT 6.2.9200.0</event>
    <event time="19/09/13 18:09:03.994" category="Environment" level="Info">.net Version - 2.0.50727.6407</event>
    <event time="19/09/13 18:09:03.994" category="Environment" level="Info">Current Directory - C:\Program Files (x86)\Pico Technology\PicoScope6</event>
    <event time="19/09/13 18:09:03.994" category="Environment" level="Info">Total Physical Memory 5849223168</event>
    <event time="19/09/13 18:09:04.072" category="Scanning for USB devices" level="Info">Begin</event>
    <event time="19/09/13 18:09:04.103" category="Scanning for USB devices" level="Info">Complete</event>
    <event time="19/09/13 18:09:04.103" category="Device" level="Info">No of Devices Found: 0</event>
    <event time="19/09/13 18:09:04.103" category="InitalDeviceLoadSequence" level="Info">Complete</event>
    <event time="19/09/13 18:09:06.084" category="Environment" level="Info">Processor Count - 1</event>
    <event time="19/09/13 18:09:06.084" category="Environment" level="Info">CPU0 AMD A8-4500M APU with Radeon(tm) HD Graphics   </event>
    <event time="19/09/13 18:09:06.084" category="Environment" level="Info">CPU0 Architecture: 9, Address Width: 64</event>
    <event time="19/09/13 18:09:06.084" category="Environment" level="Info">Command Line - "C:\Program Files (x86)\Pico Technology\PicoScope6\PicoScope.exe" </event>
    <event time="19/09/13 18:09:06.084" category="ApplicationInfo" level="Info">Settings file version - 11.1.0</event>
    <event time="19/09/13 18:09:06.084" category="ApplicationInfo" level="Info">Preferences file version - 2.0.0</event>
    <event time="19/09/13 18:09:06.084" category="ApplicationInfo" level="Info">Probes file version - 1.0.0</event>
    <event time="19/09/13 18:09:06.084" category="ApplicationInfo" level="Info">Data file binary header version - 1</event>
    <event time="19/09/13 18:09:07.176" category="TestMenu" level="Info">Removing</event>
    <event time="19/09/13 18:09:07.176" category="TestMenu" level="Info">No test menu file found</event>
    <event time="19/09/13 18:09:07.176" category="TestMenu" level="Info">Creating</event>
    <event time="19/09/13 18:09:07.644" level="Info">Splash screen closed after 6411.6892ms</event>
    <event time="19/09/13 18:09:12.491" category="Interaction" level="Info">Unregistered () Button.Click</event>
    <event time="19/09/13 18:09:12.507" category="SoftwareUpdates" level="Info">Non-forced update check</event>
    <event time="19/09/13 18:09:12.507" category="SoftwareUpdates" level="Info">Exiting Update Check - Disabled by user</event>
    <event time="19/09/13 18:09:14.332" category="Interaction" level="Info">Menu.File.Click</event>
    <event time="19/09/13 18:09:15.798" category="UI" level="Info">Device open dialog: Refresh clicked</event>
    <event time="19/09/13 18:09:15.798" category="Scanning for USB devices" level="Info">Begin</event>
    <event time="19/09/13 18:09:15.830" category="Scanning for USB devices" level="Info">Complete</event>
    <event time="19/09/13 18:09:15.923" category="Device" level="Info">Opening device using DLL Demo Device</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device successful. Error NoError.</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Device opened Demo: Demo PSGeneric Demo</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device using DLL Demo Device</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device successful. Error NoError.</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Device opened Demo: Demo PSGeneric Demo</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device using DLL Demo Device</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device successful. Error NoError.</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Device opened Demo: Demo PSGeneric Demo</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device using DLL Demo Device</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device successful. Error NoError.</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Device opened Demo: Demo PSGeneric Demo</event>
    <event time="19/09/13 18:09:15.970" category="Device" level="Info">Opening device using DLL Demo Device</event>
    <event time="19/09/13 18:09:15.986" category="Device" level="Info">Opening device unsuccessful. Error NoError</event>
    <event time="19/09/13 18:09:15.986" category="Device" level="Info">No of Devices Found: 1</event>
    <event time="19/09/13 18:09:16.001" category="Device" level="Info">Device selected: PSGeneric, Demo</event>
    <event time="19/09/13 18:09:16.001" level="Info">Driver: Demo Device Version: 6.7.35.1</event>
    <event time="19/09/13 18:09:16.001" level="Info">Kernel driver: picopp.sys Version: 6.7.35.1</event>
    <event time="19/09/13 18:09:16.079" category="UI" level="Info">Device open dialog: Devices list selection changed to index '0'. Device: PSGeneric Serial: Demo</event>
    <event time="19/09/13 18:09:16.079" category="Interaction" level="Info">Unregistered (_deviceListBox) ListBox.SelectedIndex=0</event>
    <event time="19/09/13 18:09:20.166" category="Interaction" level="Info">Unregistered (_cancelButton) Button.Click</event>
    <event time="19/09/13 18:09:20.166" category="UI" level="Info">Device open dialog: Cancel clicked</event>
    <event time="19/09/13 18:09:20.182" category="Interaction" level="Info">Unregistered (_deviceOpen) ToolStripMenuItem.Click</event>
    <event time="19/09/13 18:09:21.851" category="SoftwareUpdates" level="Info">OnShutdown</event>
    <event time="19/09/13 18:09:22.038">Trace Closing</event>
</document>


Hope this helps.
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