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sudden DEATH

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sudden DEATH

Postby jebo » Mon Sep 16, 2013 11:04 pm

i have the same problem with this post:
topic12043.html
my PICO (3 years old) just suddenly stops.
windows recognizes the hardware when plug in but PICO soft does not find it (just 1 click sound when i ran the soft).
tried it on different pc's (xp sp2, xp sp3, win7)
is there anything i can do to revive my PICO? or is it just it's end of time?
as Martyn suggested on the above post, what should i check or do with my .Net version?
maybe it is just a corrupted firmware or eeprom dumps?

need help...
jebo
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Re: sudden DEATH

Postby Martyn » Tue Sep 17, 2013 9:17 am

Which Picoscope model do you have and which version of the software are you using. Help->About in the software will give the required information to cut and paste here.
Martyn
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Re: sudden DEATH

Postby jebo » Tue Sep 17, 2013 11:55 pm

hi martyn, i have the 2203.
i also tried to install my oldest software that came with it when i bought it, but result was same problem.

ABOUT:
PicoScope® 6 - PC Oscilloscope software version: 6.7.35.1
Copyright © 1995-2013, Pico Technology Ltd
There is no device connected.


here's some screen shots:
https://docs.google.com/file/d/0B6Du7Cx ... sp=sharing

XMLfile:
https://docs.google.com/file/d/0B6Du7Cx ... sp=sharing

Thanks much for looking into my problems,,,
jebo
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Re: sudden DEATH

Postby Martyn » Wed Sep 18, 2013 6:40 am

Code: Select all
HW error occurred: 6. Requires HW reboot

This line in the trace file looks suspicious, I haven't seen it before so need to check exactly what it means.

Can you contact us at support@picotech.com and include the trace file, the unit may need some tlc and it will help to start a ticket for you.
Martyn
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Re: sudden DEATH

Postby jebo » Wed Sep 18, 2013 7:16 am

thanks much Martyn,
will do contact support now.

Thanks!!!
jebo
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Re: sudden DEATH

Postby jebo » Sat Sep 21, 2013 10:49 pm

Great support extended by PICOTECH!

Thanks much to Martyn and PICO Technology!!!
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