Emw32.exe on com15 and up encounters a problem and closes.

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Ivyck
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Emw32.exe on com15 and up encounters a problem and closes.

Post by Ivyck » Wed Jul 10, 2013 2:58 am

Hi,

The Enviromon software opens successfully but when I configure the data logger into the PC and I try to find the right serial port from the drop down list, an error message pops up when I reach com15 and up saying, "emw32.exe has encountered a problem and needs to close.

Please help asap. Thank you

Regards,
Ivyck

Martyn
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Re: Emw32.exe on com15 and up encounters a problem and close

Post by Martyn » Wed Jul 10, 2013 5:55 am

Can you use device manager and try changing the COM port number allocated by windows so that it is below COM 9.
Martyn
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Ivyck
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Re: Emw32.exe on com15 and up encounters a problem and close

Post by Ivyck » Wed Jul 10, 2013 6:01 am

Hi Martyn,

How do I do that?

Thank you

Martyn
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Re: Emw32.exe on com15 and up encounters a problem and close

Post by Martyn » Wed Jul 10, 2013 6:11 am

I take it you have a USB to serial port converter.

Open up windows device manager ControlPanel->System->DeviceManager and open up the section Ports (COM & LPT). Find the COM port you are using and rightclick it, select Properties->PortSettings->Advanced and then change the COM port number.
Martyn
Technical Support Manager

Ivyck
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Joined: Wed Jul 10, 2013 2:38 am

Re: Emw32.exe on com15 and up encounters a problem and close

Post by Ivyck » Wed Jul 10, 2013 6:49 am

Thank you

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