Thank you for your post.
The reason it said the information was incorrect was because you had changed the address of the converters but not told the logger this.
Try running LogLoad. This is a small program in the installation directory. Go all the way through this program following the instructions as you go. After this see if it works.
If this doesn't help then I suspect that your logger needs repairing. To get it repaired please email us at firstname.lastname@example.org
telling us about the problem and supplying us with the following informaiton:
Unit to be returned and why
We will then issue you with a returns number, please do not send us the unit without first obtaining this number.
Hope this helps