USB PC Oscilloscope 2000 series (2104) not detected by softw

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krugfr00
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Joined: Wed Mar 27, 2013 12:43 pm

USB PC Oscilloscope 2000 series (2104) not detected by softw

Post by krugfr00 » Wed Mar 27, 2013 2:25 pm

Subject: PicoScope 6 & USB PC Oscilloscope 2000 series (2104) not detected by software

PicoScope6 not able to detect USB 2104 USB Oscilloscope after loading software.
Windows XP is able to detect USB 2000 PicoScope
Laptop is Fujitsu Siemens
Software loaded PicoScope6_r6_6_57
USB PC Oscilloscope 2000 series (2104 Model)
Try 1 load software PicoScope 6.2.0 & Re-booted Laptop
Try 2 Loaded PicoScope 6.2.0 as a Repair & Re-booted Laptop
Try 3 downloaded PicoScope 6_r6_6_57 from WEB, loaded. Re-booted Laptop
Try 4 Located Picoscope directories and manually deleted all related directories.
Try 5 downloaded PicoScope 6_r6_6_57 (No change) Capture Event log "trace.xml"
Review forum "PicoScope2204 not working"
Try 6 Re-booted Laptop with probe connected. (No change)

"Pictures in seperate email"
Message when I plug in USB 2104 PicoScope

"Pictures in seperate email"
Message when I launch PicoScope 6

Event Log (Try #5) "Event log in seperate email"
I have located and sent you send the trace.xml file. Found file in the following location:
Win XP: C:\Documents and Settings\[your user name]\Local Settings\Application Data\Pico Technology
Win 7 : C:\Users\<Your user name>\AppData\Local\Pico Technology

"Pictures in seperate email"
Try #6 display after launching Picoscope 6

Corrective Action: Please email me if you have a solution.

Thank you

Francis

Francis Kruger

Martyn
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Location: St. Neots

Re: USB PC Oscilloscope 2000 series (2104) not detected by s

Post by Martyn » Tue Apr 02, 2013 6:43 am

Check your .Net version
Martyn
Technical Support Manager

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