couldn't remove older Picoscope Version

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noral
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Joined: Thu Feb 09, 2012 6:47 am

couldn't remove older Picoscope Version

Post by noral » Wed Sep 12, 2012 6:02 am

I've got a problem with the installation of Picoscope 6.
If i try to install the latest version of Picoscope 6 from download folder, and get a message from windows installer to use the original install CD in "Drive 1"( picoscope.msi). After doing that, the system told me that there is an older Picoscope version installed, and couldn't remove/uninstall that . So i've tryed to delete it manualy by searching every folder in the Windows XP system (and delete it), also the registry. But every time i wan't to install it new it failed with the same message about the older version on the system.
I also try to install it in english language, without luck.
What can i do? Where is the rest from the old Picoscope version?
Thank you and kind regards

aarne
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Joined: Sat Dec 04, 2010 11:34 am

Re: couldn't remove older Picoscope Version

Post by aarne » Wed Sep 12, 2012 10:17 am


noral
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Joined: Thu Feb 09, 2012 6:47 am

Re: couldn't remove older Picoscope Version

Post by noral » Thu Sep 13, 2012 7:10 am

Thank you - but it doesn't help.
I've installed Picoscope 6 Beta Version now - that's the only way to install it!
All other versions failed on these PC with the message that there is still running an installation of Picoscope, or that i must first remove an old version. There is no way to install Picoscope 6!
Anyway, i use the Beta version now.

Hitesh
Site Admin
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Location: St. Neots, Cambridgeshire

Re: couldn't remove older Picoscope Version

Post by Hitesh » Fri Sep 14, 2012 10:50 am

Hi noral,

Which version of PicoScope 6 (6.6.xx) were you trying to install?

Thanks,
Hitesh

Technical Support Engineer

noral
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Re: couldn't remove older Picoscope Version

Post by noral » Wed Sep 19, 2012 6:06 am

I've tryed it with every original CD i have. The latest version is 6.6.42.
The only way to install Picoscope on these PC is the Beta Version. We have many other PC's in our labor, and with the other's we got no propblems.
Kind regards

Hitesh
Site Admin
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Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: couldn't remove older Picoscope Version

Post by Hitesh » Wed Sep 19, 2012 1:16 pm

Hi,

PicoScope 6 Beta installs to a different directory so that is why it is installing fine.

Please try the following:
  • Download PicoScope 6.6.46 (RC)
  • Open a command line window and navigate to the folder where the installer has been downloaded to.
  • Type the following: PicoScope6_r6_6_46.exe /v"/L install.log"
  • Send the install.log file to support@picotech.com
Thanks,
Hitesh

Technical Support Engineer

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