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couldn't remove older Picoscope Version

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couldn't remove older Picoscope Version

Postby noral » Wed Sep 12, 2012 6:02 am

I've got a problem with the installation of Picoscope 6.
If i try to install the latest version of Picoscope 6 from download folder, and get a message from windows installer to use the original install CD in "Drive 1"( picoscope.msi). After doing that, the system told me that there is an older Picoscope version installed, and couldn't remove/uninstall that . So i've tryed to delete it manualy by searching every folder in the Windows XP system (and delete it), also the registry. But every time i wan't to install it new it failed with the same message about the older version on the system.
I also try to install it in english language, without luck.
What can i do? Where is the rest from the old Picoscope version?
Thank you and kind regards
noral
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Re: couldn't remove older Picoscope Version

Postby aarne » Wed Sep 12, 2012 10:17 am

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Re: couldn't remove older Picoscope Version

Postby noral » Thu Sep 13, 2012 7:10 am

Thank you - but it doesn't help.
I've installed Picoscope 6 Beta Version now - that's the only way to install it!
All other versions failed on these PC with the message that there is still running an installation of Picoscope, or that i must first remove an old version. There is no way to install Picoscope 6!
Anyway, i use the Beta version now.
noral
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Re: couldn't remove older Picoscope Version

Postby Hitesh » Fri Sep 14, 2012 10:50 am

Hi noral,

Which version of PicoScope 6 (6.6.xx) were you trying to install?

Thanks,
Hitesh

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Re: couldn't remove older Picoscope Version

Postby noral » Wed Sep 19, 2012 6:06 am

I've tryed it with every original CD i have. The latest version is 6.6.42.
The only way to install Picoscope on these PC is the Beta Version. We have many other PC's in our labor, and with the other's we got no propblems.
Kind regards
noral
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Re: couldn't remove older Picoscope Version

Postby Hitesh » Wed Sep 19, 2012 1:16 pm

Hi,

PicoScope 6 Beta installs to a different directory so that is why it is installing fine.

Please try the following:

  • Download PicoScope 6.6.46 (RC)
  • Open a command line window and navigate to the folder where the installer has been downloaded to.
  • Type the following: PicoScope6_r6_6_46.exe /v"/L install.log"
  • Send the install.log file to support@picotech.com

Thanks,
Hitesh

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