3204 hs ?

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gph
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3204 hs ?

Post by gph » Mon Jul 02, 2012 4:28 pm

Hi,

I have a Picoscope 3204 with 6.6.28.1 software.

Today, the 3204 is ok on USB side, software see it, red led is on when capture, but i don't have trace on screen ?
A and B, nothing !

Did you have an idea what's happen ?

Thanks, Philippe

Martyn
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Re: 3204 hs ?

Post by Martyn » Tue Jul 03, 2012 6:11 am

Check Help->About and, if the scope details are listed correctly, check that the software is capturing data (press the space bar) and that there are no triggers set.
Martyn
Technical Support Manager

gph
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Re: 3204 hs ?

Post by gph » Tue Jul 03, 2012 7:23 am

Hi,

Yes it is correctly listed.
The capture is on, red led is blinking on scope, and there is no trace.

Try on 2 another PC with the same result.
Modèle: PicoScope 3204
Numéro de série: ******/**
Version USB: 2,0
Date de calibration: lundi 11 janvier 2010
Version du Matériel: 5
Version du pilote: 3.6.4.119
Note : I hide the serial number
pico.jpg

Martyn
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Re: 3204 hs ?

Post by Martyn » Tue Jul 03, 2012 8:44 am

Can you try uninstalling the software and then reinstalling it but selecting the English language option.
Martyn
Technical Support Manager

gph
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Re: 3204 hs ?

Post by gph » Wed Jul 04, 2012 8:56 am

Done, but same result !

Martyn
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Re: 3204 hs ?

Post by Martyn » Thu Jul 05, 2012 7:44 am

Can you let me know

Operating system ?
32bit/64bit ?
Memory ?
Laptop/Desktop (Make/Model) ?
Martyn
Technical Support Manager

gph
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Re: 3204 hs ?

Post by gph » Thu Jul 05, 2012 8:48 am

Tests have been made on 3 computers :
  • Windows 7 32 bits, Desktop, Quad core, Ram 4Go, Usb2
  • Windows 7 32 bits, Desktop, Dual core, Ram 4Go , Usb2
  • Windows XP 32bits,Desktop, Pentium 4 , Ram 1Go, Usb2
On all computers the scope have been used previously without problem.
And now, the result is the same on the 3 desktops.

How time the picosoce is waranty ?
We buy it in march 2010.

Martyn
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Joined: Fri Jun 10, 2011 8:15 am
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Re: 3204 hs ?

Post by Martyn » Thu Jul 05, 2012 8:54 am

On one of the Win7 machines, and when you have no traces on the display, can you go to the following folder

C:\Users\{your user name}\AppData\Local\Pico Technology\64358d19-ef91-48bb-9ae0-3b4689d44d99

(note: long number may be different)

zip up the contents, send them by email to support@picotech.com, and I will pick this up as a Helpdesk ticket.
Martyn
Technical Support Manager

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