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3204 hs ?

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3204 hs ?

Postby gph » Mon Jul 02, 2012 4:28 pm

Hi,

I have a Picoscope 3204 with 6.6.28.1 software.

Today, the 3204 is ok on USB side, software see it, red led is on when capture, but i don't have trace on screen ?
A and B, nothing !

Did you have an idea what's happen ?

Thanks, Philippe
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Re: 3204 hs ?

Postby Martyn » Tue Jul 03, 2012 6:11 am

Check Help->About and, if the scope details are listed correctly, check that the software is capturing data (press the space bar) and that there are no triggers set.
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Re: 3204 hs ?

Postby gph » Tue Jul 03, 2012 7:23 am

Hi,

Yes it is correctly listed.
The capture is on, red led is blinking on scope, and there is no trace.

Try on 2 another PC with the same result.

Modèle: PicoScope 3204
Numéro de série: ******/**
Version USB: 2,0
Date de calibration: lundi 11 janvier 2010
Version du Matériel: 5
Version du pilote: 3.6.4.119

Note : I hide the serial number

pico.jpg
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Re: 3204 hs ?

Postby Martyn » Tue Jul 03, 2012 8:44 am

Can you try uninstalling the software and then reinstalling it but selecting the English language option.
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Re: 3204 hs ?

Postby gph » Wed Jul 04, 2012 8:56 am

Done, but same result !
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Re: 3204 hs ?

Postby Martyn » Thu Jul 05, 2012 7:44 am

Can you let me know

Operating system ?
32bit/64bit ?
Memory ?
Laptop/Desktop (Make/Model) ?
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Re: 3204 hs ?

Postby gph » Thu Jul 05, 2012 8:48 am

Tests have been made on 3 computers :
  • Windows 7 32 bits, Desktop, Quad core, Ram 4Go, Usb2
  • Windows 7 32 bits, Desktop, Dual core, Ram 4Go , Usb2
  • Windows XP 32bits,Desktop, Pentium 4 , Ram 1Go, Usb2

On all computers the scope have been used previously without problem.
And now, the result is the same on the 3 desktops.

How time the picosoce is waranty ?
We buy it in march 2010.
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Re: 3204 hs ?

Postby Martyn » Thu Jul 05, 2012 8:54 am

On one of the Win7 machines, and when you have no traces on the display, can you go to the following folder

C:\Users\{your user name}\AppData\Local\Pico Technology\64358d19-ef91-48bb-9ae0-3b4689d44d99

(note: long number may be different)

zip up the contents, send them by email to support@picotech.com, and I will pick this up as a Helpdesk ticket.
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