Test and Measurement Forum

Picolog Crashing

Forum for discussing PicoLog

Picolog Crashing

Postby AlanWeeks » Wed Sep 29, 2004 8:30 am

I have eight ADC16 units (a total of 64 channels) data logging hourly since 10th August. Last night, after 1,192 hours of operation, the logging crashed. I am using Picolog version 5.10.3.
The .plw file shows that a large number of additional readings (many being repeats) have been taking place with the same time stamp, followed by a considerable number with a timestamp of 0 hours, causing the total number of readings to now be 9,552. This represents an additional 8,360 readings in the past eight hours. I can provide the .plw and a .txt file if required.
AlanWeeks
User
User
 
Posts: 3
Joined: Wed Sep 29, 2004 8:17 am

Postby markspencer » Thu Sep 30, 2004 7:27 am

Hi,

I am sorry to hear you experienced this problem. It would be very useful for us to see the files and provide any other details that you can tell us, such as time interval between samples, number of samples being collected, if you have noticed it again in other runs. The number of files created. What are the voltages being measured and are they correct.

Please also state the operating system being used.

Once these details have been recieved we will be in a better position to comment.

Please send the file to tech@picotech.com

Best regards,
Regards,

Mark Spencer
User avatar
markspencer
Site Admin
Site Admin
 
Posts: 598
Joined: Wed May 07, 2003 9:45 am

Postby AlanWeeks » Mon Dec 13, 2004 10:14 am

File sent on 4th October - no response received. Not very good customer service is it!
AlanWeeks
User
User
 
Posts: 3
Joined: Wed Sep 29, 2004 8:17 am

Postby Sarah » Wed Dec 15, 2004 11:14 am

Hi

Thank you for your post, sorry to hear that you have not received a response.

If you send the file again then I will ensure that it is replied to. If you post here once you have sent it then I can verify that we are in receipt of it.

Hope this helps

Best Regards
Sarah
 

Postby AlanWeeks » Wed Dec 15, 2004 11:33 am

File resent, although original email acknowledged by 'Seb' at Pico on 4th Oct.
AlanWeeks
User
User
 
Posts: 3
Joined: Wed Sep 29, 2004 8:17 am

Postby Sarah » Wed Dec 15, 2004 12:44 pm

Hi

Thank you for sending the file again, this shall be dealt with shortly.

Best Regards
Sarah
 


Return to PicoLog

Who is online

Users browsing this forum: No registered users and 0 guests