Troubleshooting regarding power

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awalker
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Joined: Fri Nov 11, 2011 10:51 am

Troubleshooting regarding power

Post by awalker » Fri Nov 11, 2011 11:00 am

Hi all,

I have just inherited a Pico TC-08 that was working a few days ago. However, whenever i connect it to the laptop via the USB light the power supply light remains off and I am unable to take readings. However, the computer still recognises the TC-08. Any ideas whats wrong with it?

Thanks a million

Hitesh
Site Admin
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Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: Troubleshooting regarding power

Post by Hitesh » Fri Nov 11, 2011 5:09 pm

Hi,

Which version of PicoLog are you running and does it pickup the TC-08 device when you configure the initial settings within the software?

Normally, the light begins to flash when the software picks up the device in the Converter details dialog.

Also, have you tried other USB ports on your laptop or a powered hub?

Regards,
Hitesh

Technical Support Engineer

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