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TC08 USB - can't open old file

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TC08 USB - can't open old file

Postby caroline.ehrenborg » Mon Nov 07, 2011 10:12 am

Hi!

I have a problem. We installed the TCo8 USB software on a new computer. I did some new measurements and everything went well. Or at least until i was to reopen the files - then the software opened the file but did not find the "data points" - meaning nothing were in the table list or diagram mode. On this computer I couldn't even open old data that I had measured using the old computer. However, the software on the old computer worked still fine - I could open the newly made files (made on the new computer).

What is the problem? Have I done anything wrong in the installation step when installing the software on the new computer?
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Re: TC08 USB - can't open old file

Postby Hitesh » Mon Nov 07, 2011 3:07 pm

Hi Caroline,

Which version of the PicoLog software are you using?

Also, please could you send a sample data file for us to look at that? You can e-mail it to support@picotech.com

Regards,
Hitesh

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Pico Technology
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