Hi Kreid4, Observations OK, I can only base my comment on the information in front of me. Just for clarity, this Particle sensor is actually a Particle Transducer that contains a Particle Sensor. The Transducer takes the output from the sensor and transforms into Digital values of a Pulse Width Modu...

Hi kreid4/Benno, The SDS011 outputs BOTH a 9 bit UART signal on pins 6&7 AND two PWM output streams on pins 2&4 (which appear to be the concentration of particles for different particle sizes of 1um and 2.5um). The data sheet is a bit ambiguous on the low period of the PWM signal at the highest conc...

Hi CShackelford,

You can contact our US Office (their contact details are here: https://www.picotech.com/about/usa-address) for returns.

Regards,

Gerry

Hi melee, Could you send your query into our help desk at support@picotech.com, along with (a) a description of exactly what you are doing up to the point of it crashing (b) what you mean by crashing (does the software just hang, does it stop and give an error message, does it quit, does the pc hang...

Hi postman23, To answer your question, we currently develop in an environment that provides cross-platform compatibility between computer based operating systems, and we have decided to support the 3 operating systems of Windows, Mac OS, and limited distributions of Linux (so this does not include i...

Hi Ozzy, The answer to your first question is no, unfortunately, you can't use a PT104 resistance measurement to evaluate humidity. We do have a humidity sensor, but it was intended for use with our, now discontinued, DrDaq Data Logger (which was intended for educational/hobby use, so the humidity s...

Hi Joelo,

Did you download PicoScope 6/7 Automotive from here: https://www.picoauto.com/downloads?

Regards,

Gerry

Hi setti, There will be a valid reason, but that is something that is proprietary information (like most technology companies, we do not have unlimited resources, so we can't create the highest spec'd implementations of everything that we do. We have to prioritize the features that will receive atte...

Hi Jeremy, If this is for a personal application, then I'm not sure that we would divulge that information. If its for a commercial product you would need to speak to our RF Business Manager. In either case, you can find out more by contacting our help desk, in the first instance, with an email addr...

Hi tomikaa87,

My advice would be to contact our help desk at support@picotech.com, and send in the Scope for test, by our test and repair team, who will be able to give you an idea of what condition the PicoScope is in and what options are available to you.

Regards,

Gerry

Hi mwagner, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. Unfortunately, Dali-2 is not implemented in our Serial Decoding yet. We are looking to do that some time next year. Regards, ...

Hi Chris, The conversion is not that straightforward. Performing an FFT is relatively trivial, but plotting the points such that they are accurately representative of the signal in the frequency domain requires quite a bit of consideration of the limitations of an FFT. You also need to be aware of w...

Hi atanamir


If you haven't already done so, could you send your request in to our HelpDesk at support@picotech.com, with some specific examples (ideally on a cloud drive with a link) so that our development team can look into the issue.

Regards,

Gerry

Hi OomD, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. The issue with your suggestion is that the lighter section of the screen would either be harder to see or not (depending upon ho...

Hi Karl, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. If you haven't already done so, could you send your request in to our HelpDesk at support@picotech.com where we a ream of suppor...