In case anyone else finds this thread and is wondering about the resolution, support confirmed via email 11/21/18 that this is a bug, but could not give an anticipated date when it would be corrected.

Thanks Hitesh. I sent the requested files via email. Yes, it is a USB3.0 port on the PC, and this happens on two different PCs. Note that the software becomes unresponsive at least as far as the GUI goes, so I have to use task manager to kill it (it isn't a clean exit). Pressing the "stop" button or...

I have PicoScope set to do a single trigger. It captures fine if the trigger happens shortly after clicking "run", but after a while without a trigger the program becomes unresponsive (won't even respond to the "stop", have to shut it down with task manager). Scope model is 4824. The software "check...