Search found 1057 matches

by Gerry
Wed Dec 22, 2021 3:53 pm
Forum: Getting Started
Topic: Hardware repair on 4425 channel A
Replies: 1
Views: 2666

Re: Hardware repair on 4425 channel A

Hi CShackelford,

You can contact our US Office (their contact details are here: https://www.picotech.com/about/usa-address) for returns.

Regards,

Gerry
by Gerry
Wed Dec 22, 2021 3:49 pm
Forum: PicoScope 6 for Mac
Topic: High Sierra
Replies: 4
Views: 3329

Re: High Sierra

Hi melee, Could you send your query into our help desk at support@picotech.com, along with (a) a description of exactly what you are doing up to the point of it crashing (b) what you mean by crashing (does the software just hang, does it stop and give an error message, does it quit, does the pc hang...
by Gerry
Wed Dec 22, 2021 3:36 pm
Forum: PicoScope 7 Early Access for Windows, Linux and Mac
Topic: Pico 7 for iPAD?
Replies: 2
Views: 2842

Re: Pico 7 for iPAD?

Hi postman23, To answer your question, we currently develop in an environment that provides cross-platform compatibility between computer based operating systems, and we have decided to support the 3 operating systems of Windows, Mac OS, and limited distributions of Linux (so this does not include i...
by Gerry
Wed Dec 22, 2021 2:40 pm
Forum: Pre-Sales Advice
Topic: Measurement of Humidity
Replies: 1
Views: 2778

Re: Measurement of Humidity

Hi Ozzy, The answer to your first question is no, unfortunately, you can't use a PT104 resistance measurement to evaluate humidity. We do have a humidity sensor, but it was intended for use with our, now discontinued, DrDaq Data Logger (which was intended for educational/hobby use, so the humidity s...
by Gerry
Wed Dec 22, 2021 2:03 pm
Forum: Getting Started
Topic: oscilloscope 4225 series don't recognize by any software
Replies: 15
Views: 6794

Re: oscilloscope 4225 series don't recognize by any software

Hi Joelo,

Did you download PicoScope 6/7 Automotive from here: https://www.picoauto.com/downloads?

Regards,

Gerry
by Gerry
Wed Dec 22, 2021 1:50 pm
Forum: PicoScope 7 Early Access for Windows, Linux and Mac
Topic: Print in high quality graphics
Replies: 1
Views: 2552

Re: Print in high quality graphics

Hi setti, There will be a valid reason, but that is something that is proprietary information (like most technology companies, we do not have unlimited resources, so we can't create the highest spec'd implementations of everything that we do. We have to prioritize the features that will receive atte...
by Gerry
Wed Dec 22, 2021 1:35 pm
Forum: USB PC Oscilloscopes
Topic: Intelligent Probe Interface specification request (for 9404 series)
Replies: 2
Views: 3039

Re: Intelligent Probe Interface specification request (for 9404 series)

Hi Jeremy, If this is for a personal application, then I'm not sure that we would divulge that information. If its for a commercial product you would need to speak to our RF Business Manager. In either case, you can find out more by contacting our help desk, in the first instance, with an email addr...
by Gerry
Wed Dec 22, 2021 1:29 pm
Forum: Getting Started
Topic: 2206B mains shorted to ground, seems dead
Replies: 1
Views: 2650

Re: 2206B mains shorted to ground, seems dead

Hi tomikaa87,

My advice would be to contact our help desk at support@picotech.com, and send in the Scope for test, by our test and repair team, who will be able to give you an idea of what condition the PicoScope is in and what options are available to you.

Regards,

Gerry
by Gerry
Fri Dec 17, 2021 6:18 pm
Forum: PicoScope 6 for Windows
Topic: DALI-2 serial protocol decoding
Replies: 2
Views: 11375

Re: DALI-2 serial protocol decoding

Hi mwagner, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. Unfortunately, Dali-2 is not implemented in our Serial Decoding yet. We are looking to do that some time next year. Regards, ...
by Gerry
Fri Dec 17, 2021 6:11 pm
Forum: General Software Discussions
Topic: sqrt(2) scaling factor when converting from time space to frequency space
Replies: 1
Views: 12321

Re: sqrt(2) scaling factor when converting from time space to frequency space

Hi Chris, The conversion is not that straightforward. Performing an FFT is relatively trivial, but plotting the points such that they are accurately representative of the signal in the frequency domain requires quite a bit of consideration of the limitations of an FFT. You also need to be aware of w...
by Gerry
Fri Dec 17, 2021 5:33 pm
Forum: PicoLog
Topic: Suggestion: Export ALL data
Replies: 1
Views: 9232

Re: Suggestion: Export ALL data

Hi atanamir


If you haven't already done so, could you send your request in to our HelpDesk at support@picotech.com, with some specific examples (ideally on a cloud drive with a link) so that our development team can look into the issue.

Regards,

Gerry
by Gerry
Fri Dec 17, 2021 5:28 pm
Forum: PicoScope 7 Early Access for Windows, Linux and Mac
Topic: CRT emulation
Replies: 1
Views: 12482

Re: CRT emulation

Hi OomD, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. The issue with your suggestion is that the lighter section of the screen would either be harder to see or not (depending upon ho...
by Gerry
Fri Dec 17, 2021 4:50 pm
Forum: Getting Started
Topic: 2205A flashing red exclamation mark
Replies: 1
Views: 11547

Re: 2205A flashing red exclamation mark

Hi Karl, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. If you haven't already done so, could you send your request in to our HelpDesk at support@picotech.com where we a ream of suppor...
by Gerry
Fri Dec 17, 2021 4:33 pm
Forum: USB PC Oscilloscopes
Topic: Memorizing and monitoring signals after a single trigger pulse
Replies: 1
Views: 10705

Re: Memorizing and monitoring signals after a single trigger pulse

Hi Bunalmis, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. You need to switch the Trigger mode at the bottom of the display to 'Single Trigger' and increase the Number of samples to t...
by Gerry
Fri Dec 17, 2021 4:29 pm
Forum: Getting Started
Topic: 2204A signal apparently not received
Replies: 1
Views: 11580

Re: 2204A signal apparently not received

Hi Phil, Sorry for the long delay in answering. I have been off work for different reasons, and only just caught up with a heavy workload, and backlog of Helpdesk tickets. If you haven't already done so, could you send your request in to our HelpDesk at support@picotech.com where we a ream of suppor...