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I have a picoscope 3423 4 channel. I have a laptop Inspiron e1405 Dell. information system: Microsoft windows xp, 2002 intel (R) core (tm) 2 cpu, t5600 @ 1.83 GHZ, 1.83 GHZ 2.49 GB of ram. I download picoscope software and reference cd-rom and plug the USB cable to the scope, I have an error code 3.