Hi i recently bought the ADC-11 USB and after installing the software on my laptop and connecting the device it does not seem to want to install the hardware. It gets to the point where i tells you its not on the Microsoft list and after clicking 'continue anyway' it comes up installation failed. I tried installing it on a desktop to see if it is the software it worked fine. Any idea why it is not working on my laptop?
When you say it "fails anyway", what exactly does it do? Does it rollback? If so then this is an issue that we are aware of and our next release in March will contain a fix for this.
Thank you for the response, i have tried downloading the software from your website but i still seem to have a problem. I'll try and explain exactly what happens.
When it tries to install the hardware it looks like its transferring files and then it pops up the message about windows approved list so i 'continue anyway' and it finishes with a message of
"There was a problem installing this hardware
Pico USB ADC11
An error occurred during the installation of the device
The system cannot find the file specified"
I then tried to open picoscope and it looks as though its opening and the progress bar gets to the end but then it crashes and the microsoft error report pops up saying
"psw32.exe has encountered a problem and needs to close"
If you need anymore info to try and help me just ask.
If you are using windows XP make sure you have admin rights.
When it asks you to find the driver automatically, try to do it manually and Browse in the following directory:
Hi could you go into device manager and take a screen shot of what you see under Universal Serial Bus Controllers. Also if you see, Pico USB ADC11 or unknown USB device, right click on the icon and choose properties, click on the details tab and also take a screen shot of that. Attach these images in the reply to this post, If you need assistance on how to do that then let me know.
Thanks for the information, One of our software engineers has had a look at this and it is as expected the device vid and pid are correct. The exclamation above the usb device implies that the driver has not been installed for it.
Could you send the following files :
c:\WINDOWS\setupapi.log
I have just received a picoscope 3224 and I tried installing that with the software CD that came with it and it installed fine so I tried to install the ADC-11 again and for some reason it is now installing the device no problem and I can now use it with the piscoscope software.
Thanks for all the help anyway, it was appreciated.
p.s. If you require anymore info to explain why this happened I am willing to help.