I tried uninstalling both versions of Picoscope now. Still no joy
Here are the answers to your FAQs
1. PicoScope 6 does not recognize my device
1. Verify that the LED light is lit on the front of the oscilloscope. There should be a red light. YES
2. Check the USB cable (ensure it is the supplied Pico blue USB cable). Try a different USB port. YES, Blue working with earlier today with older version of picoscope
3. If using a device with an external power supply, disconnect and reconnect the power supply.NO
4. If using a desktop PC, consider using the rear USB ports.Worked in front before
5. If using multiple USB devices on a PC and the PicoScope does not have an external power supply, consider using a
powered USB hub. Just the 2204A
6. Device Manager – confirm that the device is listed either under Pico Technology Instruments (or Universal Serial
Bus controllers for older models such as the PicoScope 2205).Yes, under USB controllers
7. Confirm that the operating system is Windows XP (SP 3), Vista, 7, 8 or 10 (32 or 64-bit). 7, 32 bit
8. Verify that the .NET framework version is 2.0 (Windows XP) or 3.5 or later by going to the Add/Remove Programs
window in Control Panel and verifying which one is installed. Yes 4.6.1
9. Ensure all the latest Windows updates have been applied to the PC. Yes
10. Is the PC connected to the internet when installing or starting PicoScope 6? Yes
Can't find the trace.xml file at the moment.
Going to try the Beta V R6_12_3
Please do post back here following your tests with the new Beta software. The trace file should be in the folder beginning with '26' in the following location: