PicoScope 7 Software
Available on Windows, Mac and Linux
3406dmso USB issues
3406dmso USB issues
Need help with USB issues with the scope above. Using WIN10 connecting to 3.0 usb ports I get 'Unknown USB Device (Device Descriptor Request Failed'.
The scope is brand new. I've reinstalled software and made sure the USB drivers are up to date but no luck. Also same error on second PC.
The scope is brand new. I've reinstalled software and made sure the USB drivers are up to date but no luck. Also same error on second PC.
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Hitesh
Re: 3406dmso USB issues
Hi robc,
Have you tried connecting to USB 2.0 ports and using different USB cables?
If the above does not work, if you purchased the device from a distributor/re-seller, please contact them for a repair/exchange otherwise if it was purchased from us, please e-mail support@picotech.com with your order reference number, contact details and the serial number of the PicoScope device.
Regards,
Have you tried connecting to USB 2.0 ports and using different USB cables?
If the above does not work, if you purchased the device from a distributor/re-seller, please contact them for a repair/exchange otherwise if it was purchased from us, please e-mail support@picotech.com with your order reference number, contact details and the serial number of the PicoScope device.
Regards,