Problem connecting picoscope 3206 to pc

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arussell
Newbie
Posts: 0
Joined: Mon May 02, 2016 2:07 pm

Problem connecting picoscope 3206 to pc

Post by arussell »

I have been using this model of picoscope for a while and it seems to have been working fine. However today the connection disappeared and I cannot get the pc to recognise the scope anymore. When I connect it via USB the LED light remains at red and doesn't change and neither pc or picoscope 6 software recognise the scope. Any suggestions as to what the problem may be? Thanks

Gerry
PICO STAFF
PICO STAFF
Posts: 1145
Joined: Mon Aug 11, 2014 11:14 am

Re: Problem connecting picoscope 3206 to pc

Post by Gerry »

Hi arussell,

I can see that you have sent a request to look at this in to our help desk, so I will respond to you from that.

Regards,

Gerry
Gerry
Technical Specialist

Gerry
PICO STAFF
PICO STAFF
Posts: 1145
Joined: Mon Aug 11, 2014 11:14 am

Re: Problem connecting picoscope 3206 to pc

Post by Gerry »

Actually, the email address you sent has rejected our response to you. Could you check your spam folder or ask your IT guys to do that. Do you have an alternative email address that we can use?

Regards,

Gerry
Gerry
Technical Specialist

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