OS X Yosemite support

Discussion forum for the Picoscope 6 Mac software
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obbe
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Joined: Sun Oct 05, 2014 3:02 pm

OS X Yosemite support

Post by obbe »

Hi,

We recently upgrade to OS X Yosemite and now PicoScope 6 won't work. It starts, it detects the device, but it just reads 0 V (exactly) from all channels, all the time.
I connected it to a PC and could confirm that the hardware works as intended. The green light also flashes, and it makes its funny noises when PicoScope 6 starts up.

The software is in capture mode and if I add a measurement (like DC Average) Capture Count increases, but it always reads 0. I attached an image for extra clarity.

Mac
OS X Yosemite 10.10.1
MacBook Pro (13", mid 2009)
2,26 GHz Intel Core 2 Duo
8 GB 1067 MHz DDR3
NVIDIA GeForce 9400M 256 MB

Picoscope
Software version: 6.10.1.10
Model: PicoScope 3404B
USB Version: 20,0
Hardware Version: 1
Driver Version: PS3000A MacOSX Driver, 1.4.2.8
Firmware Version: 1.3.3.0 / 1.0.5.0

Mono
Version 3.10.0
Attachments
PicoScope6_Screenshot_Yosemite_0.png

Martyn
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Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: OS X Yosemite support

Post by Martyn »

Does it run without the device connected ?
Martyn
Technical Support Manager

obbe
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Joined: Sun Oct 05, 2014 3:02 pm

Re: OS X Yosemite support

Post by obbe »

It runs, but says there is no suitable device found. Selecting a demo device I get the expected sine wave.
Attachments
Using demo device.
Using demo device.
No device connected (or detected).
No device connected (or detected).

Martyn
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Joined: Fri Jun 10, 2011 8:15 am
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Re: OS X Yosemite support

Post by Martyn »

Are you still getting the "No Device Found" message, or does it connect but give 0V readings ?
Martyn
Technical Support Manager

obbe
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Joined: Sun Oct 05, 2014 3:02 pm

Re: OS X Yosemite support

Post by obbe »

Sorry for the late reply, but I didn't get any notification about it.

Can you please clarify that a bit? If I start PicoScope with no attached hardware, I get No Device Found, as in my previous post. I.e. if no scope is connect I get "No Device Connected" and can only select Demo Device, which works as intended. If I decline to use the Demo Device, I get a grayed out screen. (See attachment) If I connect a scope and select it, I only get 0 V.
Attachments
DemoDeviceNotSelected.png

Hitesh

Re: OS X Yosemite support

Post by Hitesh »

Hi obbe,

Could you please locate the trace.xml file corresponding to the case where the screen is greyed out despite the device being connected?

You should find the folder using the Mac Terminal Window:

Code: Select all

cd .local/share/Pico\ Technology/260a68f1-c314-451b-830f-0a5e01d65514/
This may contain some useful information that might be able to help identify the issue.

Regards,

obbe
Newbie
Posts: 0
Joined: Sun Oct 05, 2014 3:02 pm

Re: OS X Yosemite support

Post by obbe »

Hi,

I'm afraid I have returned our Picoscope in favor of a standard digital oscilloscope, so I can not do any further testing. I have attached the trace.xml-file, but I suspect that is from starting PicoScope with no hardware connected, judging from the timestamp.

Regards,
Oscar
Attachments
trace.xml
Probably without any hardware attached.
(10.12 KiB) Downloaded 642 times

Hitesh

Re: OS X Yosemite support

Post by Hitesh »

Hi Oscar,

Thanks for the file.

You are correct, that is with no hardware detected. No problem though.

Regards,

mario_
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Re: OS X Yosemite support

Post by mario_ »

Hi obbe,

We have just released new version built and tested on 10.10. See if it resolves your issues.
There is one other thing we have noticed during the tests - sometimes it takes around 10 seconds for device to be available in the system after plugging it in (especially USB3.0 device). It seems like Yosemite is not perfect in this matter as similar was not observed while running 10.9 on the (very) same hardware.

Mario

obbe
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Joined: Sun Oct 05, 2014 3:02 pm

Re: OS X Yosemite support

Post by obbe »

Yes, unfortunately, as I mentioned, I have returned our PicoScope and can no longer provide in any testing.

Thanks for the heads up anyway!

Regards,

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