enviromon logger and converter

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iansebek
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enviromon logger and converter

Post by iansebek »

I have an Enviromon EL005 logger and an EL037 converter. After installing the envirmon software and using a seriel to usb converter cable to connect the logger to my laptop and the logger to the converter i tried to set up a basic test to see whether anything was working together and to see would i get any result on my PC.
My problem is after taking a guided tour beacuse i am new to this product i get to a stage where i enter the logger and the converter and once i proceed i get a message saying "ERROR ,get logger version".What would be the way of finding out whether the software, logger and converter are working together?

Thanks

ziko
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Re: enviromon logger and converter

Post by ziko »

Hi this is because it cannot communicate with the logger. There are a number of things to check.

1) First of all does your USB to serial converter appear in device manager?
2)If so what com port number does it appear at.

3) Choose the corresponding com port number on our software.

4) Is the light of the EL005 logger flashing?

Kind regards

Ziko
Ziko

Technical Specialist

iansebek
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Joined: Mon Nov 01, 2010 8:46 pm

Re: enviromon logger and converter

Post by iansebek »

hi
thanks for the reply.

Is this software compatible with windows 7?
I have used another computer with windows XP and the logger is communicating with the software.

ziko
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Joined: Fri Dec 01, 2006 10:03 am
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Re: enviromon logger and converter

Post by ziko »

Yes it is compatible with Windows 7, on your Windows XP machine did you use a USB to serial converter or a normal serial port?
Ziko

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iansebek
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Re: enviromon logger and converter

Post by iansebek »

On the windows XP machine i used the seriel to USB. With the Windows 7 machine i set up a simple configuration. i then disconnected the logger and converter from the machine and then connected it back up after 10 minutes of monitoring. When i tried to open the program it told me there was an app crash and error. the enviromon program will not open .

ziko
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Joined: Fri Dec 01, 2006 10:03 am
Location: St Neots

Re: enviromon logger and converter

Post by ziko »

Did the USB to serial converter change port numbers this might cause a crash if it cannot find a COM port?
Ziko

Technical Specialist

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