Hi for measurements to work properly you need two cycles from a waveform. When choosing timebase from 200ms and slower the device will operate in a different mode, streaming. However this should not slow down your computer. What OS are you running and how much RAM do you have?
Hi it should not do that, your computer should easily be able to cope, infact any computer that can run Windows XP should be able to cope. What I would suggest is to download a newer version of our software which you can find on the link below:
thanks for the update... I am already using the mentioned release. so as I contacted tech support before and I was offered a replacement unit. as support process did not go thru any troubleshooting steps I was hesitant to accept the offer.
in such case do you think a replacement is a good offering?
We would need to have a look at the unit to see if there is problem with it. Please email us at support@picotech.com if you wish to do this, with your full contact details and a link to this post, also with your serial number.