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Picoscope 3204D USB 3 crashes while USB 2 works

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Picoscope 3204D USB 3 crashes while USB 2 works

Postby flonix » Wed Jan 24, 2018 7:39 pm

Hello,

I just got a brand new 3204D MSO scope. When connecting it with the included USB 3 cable to my Dell Latitude 7480, it gets listed in the Windows device manager under "Pico Technologies". However, when I start the PicoScope 6 Software, it doesn't get enumerated. Even more, it disappears from the device manager.

Using a cheap third party USB 2 cable works, but when starting up, PicoScope Software gives me the screen asking me for whether the power-supply through USB is enough. I check "use USB power" and (with a somewhat bad conscience), I click ok. The device gets enumerated and I can do measurements but leaving me with the bad feeling, that the power might not be enough.

How can I determine whether my USB 3 port has enough power? (I couldn't find any specs about the power consumption of the scope)
If the power is not enough, is there still a possibility to connect via USB 3? (e.g. could you propose a USB 3 hub or are the USB 3 y-cables? Please advise on a suitable USB hub anyway as I will run short on ports soon)
Or is falling back to your y-cable (TA146) the right thing to do? (I will also use the scope with my Macbook Pro which only has USB 2 ports - and currently shows the same message-box asking for enough power, but immediately brakes during data acquisition)

Thanks for your help!
Florian
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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby Hitesh » Thu Jan 25, 2018 10:17 am

Hi Florian,

Are you using a USB 3.1 port with PowerShare enabled on it?

Are your USB 3.1 chipset drivers up to date?

Was the third-party USB 2.0 cable that you used connected to the USB 3.1 port on the laptop?

It might be useful to see the trace.xml file from when you try to start the PicoScope 6 software on a Windows operating system with the device connected on a USB 3.1 port. Please refer to section 3 of our PicoScope FAQ for instructions on where to locate this.

We do recommend the use of our USB cables as they designed to have connection from the shielding to the ground pin at the PC end. Do you require the USB 3.0 capability of the device in terms of data transfer?

Regards,
Hitesh

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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby flonix » Thu Jan 25, 2018 5:19 pm

Hello Hitesh,

thanks for the timely answer. To not get confused, let's first only focus on connecting with Dell / Windows 10 Laptop via USB 3.0 / powersharing.

I have enabled the powersharing feature through my bios according to the Dell website. This feature was disabled before. However, I still see the same behaviour: the scope appears in the device manager under "Pico Technology Instruments" and disappears when starting PicoScope 6 Software.

I have located the trace.xml file (see attached). It was empty after the first attempt, but it shows data after the second attempt.

In windows, I can see that I have the most current "Intel(R) USB 3.0 eXtensible-Hostcontroller - 1.0 (Microsoft)" - trying to update the driver via Windows results in a message that my driver is the most current one.

Cheers
Florian
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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby Martyn » Fri Jan 26, 2018 8:02 am

flonix wrote:I have located the trace.xml file (see attached). It was empty after the first attempt, but it shows data after the second attempt.

The attachment is missing, if you are having problems posting it please email support@picotech.com and we can take a look there.
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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby ckagerer » Tue May 22, 2018 3:31 pm

Hello,

I have exactly the same problem with two brand new PicoScope 3405DMSO and the Dell Notebooks in our company.
It is no difference if the additional power supply is connected or not. Therefore I'm sure that it is not a power supply problem.
With a USB 2.0 cable plugged to the same USB 3.0 port of the notebook. All seems to work on the first sight.
Driver of the host controller is the newest one available ("Intel(R) USB 3.0 eXtensible-Hostcontroller - 1.0 (Microsoft)").

I have attached two traces from starting the Pico Software with USB 2.0 and USB 3.0 cable (connected to the same port).

Regards,
Christian
Attachments
trace_USB3.0Cable.xml
(5.84 KiB) Downloaded 18 times
trace_USB2.0Cable.xml
(8.32 KiB) Downloaded 27 times
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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby Hitesh » Thu May 24, 2018 9:35 am

Hi ckagerer,

Thank you for your post.

Could you please try the following:

    * Open the Windows Device Manager with the PicoScope connected
    * Right-click the entry for the PicoScope (PicoScope 3000 series PC Oscilloscope)
    * Select the option to Update driver
    * Follow any prompts to install the drivers
    * Try PicoScope again

If this does not work, please try PicoScope 6.13 Beta as well.

Regards,
Hitesh

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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby ckagerer » Thu May 24, 2018 11:35 am

Hi Hitesh,

Thanks for your fast reply.

I already checked this. No success.

But at the end I found the problem. The USB 3.0 cable included seems to be defective. With the cable of an other Scope all works plug an play.
So, I will ask our dealer for a new cable.
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Re: Picoscope 3204D USB 3 crashes while USB 2 works

Postby Hitesh » Thu May 24, 2018 12:34 pm

Hi ckagerer,

Thank you for the update.

If you could please ask the dealer to contact us about the cable that would be appreciated. We may wish to check it for quality purposes.

Regards,
Hitesh

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