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PicoScope 3406D not recognised by software

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PicoScope 3406D not recognised by software

Postby Tiffas » Thu Feb 15, 2018 10:23 am

Hi,

When I plug the Picoscope it is recognised by windows as its name appears in the device manager. But right after I lunch the picoscope 6 software, its name disappear from the device manager and the software tells me that no device was found. Has anyone already had this kind of issue ?
Thanks in advance.

Loïc
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Re: PicoScope 3406D not recognised by software

Postby Gerry » Thu Feb 15, 2018 2:24 pm

Hi Tiffas,

Could you recreate the problem, close PicoScope 6, and then email a trace.xml file to us at support@picotech.com (the trace.xml canbe found in <your local drive, e.g. C:>\Users\<your user name>\AppData\Local\Pico Technology\64XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX and the last trace file will be the one without any numerical suffix).

Regards,

Gerry
Gerry
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Gerry
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