Picoscope 2104 will not install

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Picoscope 2104 will not install

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I have just purchased a Picoscope 2104 but it is not recognised by the New Hardware wizard in Windows XP sp2. I have downloaded the lastest software (Picofull R5_16_2), re-run the wizard but this has not solved the problem. I have tried this on two different PCs, with the same result. One of the PCs has just been re-imaged and has no anti-virus software loaded so that is not the cause of the problem. I've run out of ideas. How do I get this thing to work ?

ziko
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Post by ziko »

Hi and thank you for your post.

Can you send me a screenshot of what you see in device manager? Also could you tell me the exact steps you have taken to try and install the device?

Kind regards

Ziko
Ziko

Technical Specialist

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