by alan » Mon Jul 18, 2011 8:21 am
Hi Greg,
Just to add a few comments to the above. I am suprised that a channel was damaged by an inductive pickup for a couple of reasons. The first is that our inductive pickups attenuate by 10,000:1 so its unlikely that any output exceeded the 100V overload protection. Even if there was a direct hit with secondary ignition from a damaged HT lead, the earth clip protects for this.
Anyway you obviously have a damaged channel somehow so we need to work out the best way of solving this. If you want to have a go at fixing it yourself then obviously this is your choice, but we can not recommend it. After fixing the unit should really be retested / recalibrated on one of our test jigs.
If you want us to have a look at the unit, we can issue a returns number and all you are risking is the cost of getting the unit to us (we pay the return). Even if the unit is out of warranty we often make no charge if the fix is a simple one. If there is going to be a cost we contact you first and you have the choice of saying no and asking for the unit back.
Regards
Alan
PS As for offset null, you can do this with maths without making the scales wrong but I accept your point about a PicoScope 5 type null function. This will be implemented within in the next couple of software releases.