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AlanWeeks
User
Joined: 29 Sep 2004
Posts: 3
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 Posted: Wed Sep 29, 2004 8:30 am Post subject: Picolog Crashing |
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I have eight ADC16 units (a total of 64 channels) data logging hourly since 10th August. Last night, after 1,192 hours of operation, the logging crashed. I am using Picolog version 5.10.3.
The .plw file shows that a large number of additional readings (many being repeats) have been taking place with the same time stamp, followed by a considerable number with a timestamp of 0 hours, causing the total number of readings to now be 9,552. This represents an additional 8,360 readings in the past eight hours. I can provide the .plw and a .txt file if required. |
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markspencer
Site Admin
Joined: 07 May 2003
Posts: 610
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| Posted: Thu Sep 30, 2004 7:27 am Post subject: |
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Hi,
I am sorry to hear you experienced this problem. It would be very useful for us to see the files and provide any other details that you can tell us, such as time interval between samples, number of samples being collected, if you have noticed it again in other runs. The number of files created. What are the voltages being measured and are they correct.
Please also state the operating system being used.
Once these details have been recieved we will be in a better position to comment.
Please send the file to tech@picotech.com
Best regards, |
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AlanWeeks
User
Joined: 29 Sep 2004
Posts: 3
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| Posted: Mon Dec 13, 2004 10:14 am Post subject: |
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| File sent on 4th October - no response received. Not very good customer service is it! |
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Sarah
Guest
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| Posted: Wed Dec 15, 2004 11:14 am Post subject: |
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Hi
Thank you for your post, sorry to hear that you have not received a response.
If you send the file again then I will ensure that it is replied to. If you post here once you have sent it then I can verify that we are in receipt of it.
Hope this helps
Best Regards |
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AlanWeeks
User
Joined: 29 Sep 2004
Posts: 3
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| Posted: Wed Dec 15, 2004 11:33 am Post subject: |
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| File resent, although original email acknowledged by 'Seb' at Pico on 4th Oct. |
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Sarah
Guest
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| Posted: Wed Dec 15, 2004 12:44 pm Post subject: |
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Hi
Thank you for sending the file again, this shall be dealt with shortly.
Best Regards |
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