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steveclarknoe
User
Joined: 22 Sep 2008
Posts: 4
Location: United Kingdom
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 Posted: Mon Sep 22, 2008 2:43 pm Post subject: It used to work!! Could it be XP SP3? |
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| Hi - I have a 3205 Picoscope which I haven't used for a couple of months. I needed to check out a new board, but on un-burying the unit and connecting the USB cable I got a message stating first that the unit would perform better on a high speed port (its on one) and then on re-plugging it that the USB device had malfunctioned. I have tried loading the latest software and that makes no difference at all. Over the weekend I tried the 'scope on my laptop and another desktop PC, with a different cable, with and without the 12v power supply (never needed that before). All machines are running XP pro - and all have had the SP3 update. The new software does not appear to load a USB driver, have looked through the manual and I cannot see any reference to the driver elsewhere on the website. Help appreciated - its very frustrating! |
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picojohn
Site Admin
Joined: 11 Jun 2007
Posts: 391
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| Posted: Tue Sep 23, 2008 9:23 am Post subject: |
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Hello steveclarknoe,
This could be an installation process problem as our software works OK with SP3.
Please try re-installing the software and hardware according to the following instructions: http://www.picotech.com/support/kb/SoftwareInstallation-kb141
Regards
John |
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steveclarknoe
User
Joined: 22 Sep 2008
Posts: 4
Location: United Kingdom
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| Posted: Wed Sep 24, 2008 11:35 pm Post subject: |
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Hello again - I have aleady followed those instructions - as originaly mentioned, the 'scope used to work when I last unplugged it, but on reconnecting it Windows just came up with the port speed message, the software cannot see the 'scope.
Same with two other PCs - neither of these had previously been used with picoscope before, the software was downloaded fresh from the website and run in both cases before the scope was attached.
Anything else I can try? Thanks in anticipation. |
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picojohn
Site Admin
Joined: 11 Jun 2007
Posts: 391
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| Posted: Thu Sep 25, 2008 1:11 pm Post subject: |
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Hello steveclarknoe,
It may possibly be a hardware fault if you have the same problem on other machines.
Please send an email to support@picotech.com with your return address and contact details and a link to this post if you wish to return the unit for investigation and repair.
Regards
John |
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steveclarknoe
User
Joined: 22 Sep 2008
Posts: 4
Location: United Kingdom
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| Posted: Fri Sep 26, 2008 11:15 pm Post subject: |
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Another week shot past - will have one last attempt to install Monday, if no joy will follow the link and return the unit.
Thanks. |
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Steve42lawson
Newbie
Joined: 14 Oct 2008
Posts: 1
Location: Laguna Beach
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| Posted: Tue Oct 14, 2008 9:59 pm Post subject: |
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| Hi, I'm a pre-sales peruser who would like to know how this came out. Any word? |
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steveclarknoe
User
Joined: 22 Sep 2008
Posts: 4
Location: United Kingdom
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| Posted: Fri Oct 17, 2008 10:08 am Post subject: Progress report |
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| I'm afraid I have been busy with other things, managed to blow dust off another scope and do what I needed with that. I need to return the unit for investigation as 3 machines tried, more than 1 port on each also - and got nowhere. |
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