Pico Technical Support and Discussion Forum

Guest · Posted: Mon Sep 01, 2008 4:45 am Post subject: Windows Xp SP3 Rolling back

I am trying to install PicoFull_r5_15_6.exe or PicoFull_r5_16_2.exe or PicoFull_r5_20_1.exe . For each of them it won't install and just rolls back the installation. I have seen this was reported for Vista, has it been witnessed or fixed for Windows XP SP3?

I have an ADC-22. I am using it sucessfully on my old Win98 and Windows 2000 computers I have. I keep them going for other older hardware I use here.

picojohn · Site Admin Joined: 11 Jun 2007 Posts: 391

Hello Guest,

Do you have a PCI parallel port card installed?

Regards
John

Guest · Posted: Mon Sep 01, 2008 11:04 pm Post subject:

No it's all on board(motherboard). It's a brand new system that I haven't added any hardware to yet.
I don't know if the machine specs make any difference, but here they are:
AMD Athlon 64 X2 Dual Core Processor 6000+ 3.00GHz
3G RAM

PeterF · Posted: Wed Sep 03, 2008 2:44 pm Post subject:

Hi,
Could you try installing again but this time select as your device one of the USB scopes (3204) and ticking the box for "Install for other devices". Please tell me if that works. Also, are you sure that the parallel port is enabled in the BIOS and set to "Standard" or "Output only", not "EPP" or "ECP" mode.
PeterF.

Guest · Posted: Wed Sep 03, 2008 11:31 pm Post subject:

Hi,
I tried the USB idea you suggested and it still did the same thing, it rolled back telling me it was interrupted during the install.
I checked the BIOS and the "SPP" (standard) mode was selected.

I have also tried disabling the McAfee OAS antiVirus software as it may have been stopping the file execution. Regardless of how much I disabled this the Pico software still did the same thing.
I also tried "Run as..." in the Windows right click menu to disable "Protect my computer and data from unauthorized program activity", it still has something causing this rollback.

As I said in my original post I have 2 other computers that are running fine, the Windows2000 computer will soon be setup with a KVM switch so I will be using that if we can't get this going. Is it possible to just get the player part of the software installed on this new computer so I can view it and post the results in an Excel file?

This post is really just feedback for now to help.

Guest · Posted: Wed Sep 03, 2008 11:42 pm Post subject:

I just installed the software by selecting the Picoscope 3000 series and kept the "Install for other devices" deselected.
I can now get access to the player that I needed.

Thank you to picojohn and PeterF for your help. I hope this helps development.
Regards,
Mathew

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