lost data

 
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rpm
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Joined: 17 Sep 2004
Posts: 7
Location: Shropshire
PostPosted: Fri May 26, 2006 9:44 am    Post subject: lost data Reply with quote
We have a enviromon EL005 logger and system working ok for last 2 years which recently has been losing chunks of data. The number of readings downloaded each day looks correct but as you can see the spreadsheet is poorly populated any ideas

data.xls
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 Filename:  data.xls
 Filesize:  17.5 KB
 Downloaded:  106 Time(s)
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Sarah
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PostPosted: Wed May 31, 2006 10:22 am    Post subject: Reply with quote
Hi

Thank you for your post.

This is something that we are looking into. If you have an older version of the software I recommend using this in the meantime as it appears to only be present in software from the last couple of years.

Best Regards
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rpm
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Joined: 17 Sep 2004
Posts: 7
Location: Shropshire
PostPosted: Wed Jun 07, 2006 8:54 am    Post subject: lost data Reply with quote
Can you send a working old version to me? thks
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Michael
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Joined: 07 Jul 2005
Posts: 93
Location: St Neots, Cambridgeshire
PostPosted: Wed Jun 07, 2006 9:14 am    Post subject: Reply with quote
Hello,

Please send an email to support@picotech.com

We will need your full address to send you a disk.

Best regards,
Michael
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