CartPico Technology’s key objective is customer satisfaction. You can be sure that whenever you deal with us we will do our very best to help you. Whenever you call Pico you will be greeted with a friendly person on the end of the phone. If you require technical advice, our friendly team of expert engineers will be more than willing to help you by telephone or e-mail. Your phone calls are not greeted with a monotone computer voice, which forces you to "push key 1" for this and "push key 2" for that...
As a result of our dedication to customer service our customer feedback shows that our customer satisfaction rate is over 95%.
14 Day Money Back Guarantee
You will never be pushed into buying an unsuitable product, as all our advice is given by engineers and not pushy salesmen. If you do buy a product which you find is unsuitable for your application, we will be happy to exchange it for a more suitable product or refund your money within 14 days of despatch date. Nearly all of our customers decide to keep their chosen products though!
Warranty
Purchasing Pico Technology products is a safe choice as they are all manufactured to the highest standards under an ISO9001 registered quality scheme and carry a 2 year return to manufacturer warranty. Bought in products and accessories carry a 1 year warranty or the manufacturer’s warranty, whichever is greater.
Links to Our Website
If you are happy with the service from Pico Technology then please link to our website. Also, don’t forget you can also include our free RSS news feed on your website.
A Few Words From Our Customers...
We are very proud of some of the comments we receive form our customers. Some of these comments are listed below. We are always keen to hear your views on Pico and our products. If you have any comments then please complete the form below.
“The hand held picoscope is an extraordinary invention and beats the CRT-based standard laboratory oscilloscope, and the data logger is a delight to use.”
Colonel Graeme Wheeler, Chief Executive
Vranch House School & Centre, UK
“I am very impressed by the function of the product and the service from ordering to arrival. We have been working with aftermarket fuel injection systems for more than 20 years and the automotive scope is a must for good installations.”
Robert Jansson
MRM-Racing, Sweden
“Wow a breath of fresh air! Superb service! I purchased a couple of small breakout clamps, they came the following day. What a great company...well done.”
Chris Hogan
Manchester, UK
“In my business not only price, but also space is an issue. For a basic scope why buy a stand alone oscilloscope where you pay extra for a screen, buttons, housings, power supply, etc when you can perfectly well utilise your existing computer. That brings not only cost, but also bench space requirements down. I like small but smart, and your scopes fall into this category.”
Martin Becker, Director
Embimed Ltd, UK
“You have a good range of useful products, at ‘reasonable’ prices. Your monthly newsletter is very informative.”
David Goddard
Berkshire, UK
“The Pico Automotive Diagnostics Kit is absolutely incredible. We find new things to do with it every day. The power you have is unbelievable. You can set time bases to where you can see things that are extremely fast, but you can also set it for recording over a long time, which is really nice when you want something to run while you are working on something else. It also allows you to run a huge amount of samples over several minutes, then spread them out and see what happened. or it allows you to watch fuel pump current over twenty minutes, as the little sump in the GM gas tank empties itself and the car goes lean. (Obviously been there, done that.) And working with Autonerdz has actually made all this fun!”
John Racic
USA
“I had a scope operating problem, you found a bug and provided an update the next day. Brilliant in terms of response, service and updates. How do I give you enough credit for the amazing set up you have?”
Anthony Cotton I.Eng MIIE
UK
“You have been one of the best online providers that I have dealt with.”
Barry Hiddema
San Antonio, Texas, USA
“I have never installed any equipment and software that was accompanied by as comprehensive an installation and presentation pack such as yours. Congratulations on a well structured product that was obviously written / compiled by engineering staff who (despite being engineers) have managed to ensure that the installation and operation of the program is as painless and straightforward as could possibly be achieved...Pico’s whole approach to the information provision that the website, newsletter and products provide is a philosophy that other companies should use as a model for ‘Customer Focussed Engineering Support & Education’.”
Alastair W Pettie
DC Heat Ltd
“...I would also like to say that Pico make a very fine product. It is one of those items that gets better more you use it... Not only does your product meet and exceed expectations, your whole company ethics is customer orientated and it is such a pleasure to do business with you.”
David Huddart
“The support I have received from Pico over the years has been superb. The regular software and driver updates are a real bonus.”
Shaun Lovelss
“You folks are doing a great job! Keep up the good work. Your products have good functionality, are easy to use and have reasonable costs.”
Jim Skelton, Engineering Laboratory Coordinator
Longview, Texas, USA
“Seems pretty cool already. I think you all have it covered :) Just goes to show, you don’t need several grands worth of gear to achieve professional results :))”
Steve Croft
SNC Electronics
“I am extremely pleased with the hardware and software. I also greatly appreciate the prompt responses to my e-mail questions. I am a professor in the UCLA Department of Psychiatry and Biobehavioral Sciences. Your digital scope and spectrum analyzer solved a major research project.”
Gary Galbraith
“Hardware and software are excellent”
David Burke, Innovation Consultant
Technology Inovation Centre, University of Central England
“I use an ADC-100 mainly for audio purposes...excellent technical support”
Paulo Wagner, Consultant in audio for radio broadcasting in Portugal
“I use an ADC-200 and am very happy with it’s performance.”
Des Keppel
Teagasc
“The units are very good value compared with others on the market.”
Simon Daniels, Lab Technician
BOC Edwards High Vacuum International
“Excellent product and sevice”
Brian Marshall, Electronics Technician
Nycomed Amersham, Cardiff Laboratories
“It works very fine, and the possibility to have the program updated is really excellent!”
Hilding Ekman
STFI, Stockholm, Sweden
“I think the product is superb”
Andre' de Bruyn
Mimic Crafts Pty Ltd, South Africa
“Congratulations for the quality and reliability of your work and above all, for the great idea of developing Linux drivers.”
Eric de Lareberdiere
“You are doing an excellent job of keeping up with software upgrades and information.”
Adrian Plumridge
BAE Systems Electronics Ltd
“I thank you so much for your support and your great products”
Muhammad A Mushref
“Very good...easy to obtain upgrades”
Kevin Quinlan
CSIRO (Commonwealth Scientific & Industrial Research Organisation)
“I have had great experiences with your software and the demonstration supplied on your website. Excellent helpline.”
Talei-Faz
Bijan
“...you do it just about right.”
Douglas Fairbank
Hasselblad UK Ltd
“Have been using Picoscope and ADC-200 on a daily basis. Very happy about it. Very good stuff! ADC-42 and ADC-212 are good products. I have been using them for one year and have been fully satisfied. I'm very happy with the software. Support has worked very well every single time I needed it.”
Martin R. Pörtner M.D. M.Sc., Clinical Neurophysiologist
Porto Alegre, Brazil
“This product is so easy to set up and use...thanks very much!”
Kurt Cafini, Sr. Electronics Technician
University of Michigan Dearborn Campus
“I was very impressed as to the speed and ease of ordering. Not having ordered on the internet before i didn’t struggle at all. The product is excellent.”
Vagtech VW Specialist
Manchester, UK
“I am the R&D technician with P A Hilton LTD. We manufacture teaching equipment for university and vocational engineering schools. We make our own 35-channel data logger, but I purchased one of yours out of my own pocket because it seemed suitable for a project for secondary schools. I envy your company for having a first-class website and downloads of the latest software. Keep up the good work...”
Colin Moss
“...you guys rock!”
Jack Herring
Prescott College
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